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Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Norton 2012 and Internet Explorer Crashes

[ Edited ]

Hey, Folks,

 

Got I.E.09 installed and N.I.S.2012 installed, and, ever since the installation of N.I.S.2012, I.E. has been having faults.  I believe that an Add-On is faulty that is causing this as I.E. has suspected that it is a fault with an Add-On.  Searched for this and didn't find any Results, so if someone has already Reported this, apologies.

 

-----------------------

 

Edit:

 

Installed N.I.S.2012 & I.E.09 on another machine and the same thing started happening.

 

 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
michaell
Posts: 284
Topics: 4
Kudos: 205
Solutions: 14
Registered: ‎07-15-2008

Re: Norton 2012 and Internet Explorer Crashes

Do you know what add-on could be crashing? I have IE 9 and NIS 2012 and I have not seen the same crashes. Most likely because I dont have the same add-ons you have.

lmacri
Posts: 1,572
Kudos: 633
Registered: ‎05-05-2009

Re: Norton 2012 and Internet Explorer Crashes

[ Edited ]

Hi Floating_Red:

 

mnkef just started a thread titled NIS 2012 Blocks Java Applications from Accessing the Internet that you may be interested in.  Some people appear to be having problems with Java and the 32-bit version of IE9, but not the 64-bit IE, leading them to suspect that the Norton Toolbar or Symantec IPS extension in 32-bit IE9 is the culprit.

 

I don't know if this is the case, but there have also been a large number of user in the Firefox forum recently reporting that FF6 isn't working correctly with Java.  I'm beginning to wonder now if some of those people might have NIS 2012 on their PC.

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0 * Java 7.0 (v. 1.7.0.0)
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS



 

 

 

 

Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Norton 2012 and Internet Explorer Crashes

Hi, lmacri,

 

Yes, I do have issues with Java, and I am on WINDOWS7, 32-Bit.  Will have a look at the Thread you Posted, and, if required, I will Reply to that.  Many Thanks for bringing this to my attention; greatly-appreciated.

 

 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Norton 2012 and Internet Explorer Crashes


michaell wrote:

Do you know what add-on could be crashing? I have IE 9 and NIS 2012 and I have not seen the same crashes. Most likely because I dont have the same add-ons you have.


SInce this started happening since the installation of N.I.S.2012, I suspect it is either Norton Tool Bar, Norton Identity Protection, and/or Norton Vulnerability Protection.

 


 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
huwyngr
Posts: 21,597
Topics: 1,033
Kudos: 2,815
Solutions: 375
Registered: ‎04-13-2008

Re: Norton 2012 and Internet Explorer Crashes

FR,

 

<<  I.E. has been having faults. >>

 

Can you be more explicit -- what faults?

 

Have you run the current Windows Updates -- I've had several bunches associated with IE and some concern compatibility.



Hugh
Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Norton 2012 and Internet Explorer Crashes


huwyngr wrote:

FR,

 

<<  I.E. has been having faults. >>

 

Can you be more explicit -- what faults?

 

Have you run the current Windows Updates -- I've had several bunches associated with IE and some concern compatibility.


huwyngr,

 

Tabs that Stop Responding/Working, then I.E. closes the Tab and states that a Malicious or Malfunction Add-On which is the reason I.E. has stopped trying to Re-Store the Web Page.  I'll get the exact wording next time it happens if you require it.

 

I have got all installed Patches/Fixes.

 


 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
huwyngr
Posts: 21,597
Topics: 1,033
Kudos: 2,815
Solutions: 375
Registered: ‎04-13-2008

Re: Norton 2012 and Internet Explorer Crashes

The usual diagnostic proceedure is to use the RESET button on the control TABS for Internet Explorer.

 

Tools / Internet Options / Advanced TAB | Reset button.

 

This puts everything in the nondefault settings back to default and then you can go through the Add-Ons and reactivate them in Tools / Manage Add-ons.

 

If there are a lot there is a standard statistical procedure of halving which if you don't know it can be described. Basically you activate half the items and see if you get the error; if you do then it's one of those; if you don't you deactivate those and then activate the other half and then you know which half it's in;

 

That's useful if you have a really large number of variables to winnow down but for this you can probably do it as quickly one at a time.

 

It may be a combination of two specific ones so don't assume automatically that it is the one that causes it when you activate it; it may be another one combined with it and then you have to find which of the two is faulty.

 

We went through this with the Context Menu problem and eventually found out that an out of date section in PowerDesk triggered the fault only if Norton or another product that was uptodate were present together with an updated Microsoft product!



Hugh