10-16-2012 07:00 AM
I've seen the thread which discusses delayed loading of the NIS 2013 system tray icon. My problem is similar, but the icon doesn't seem to load at all, unless I manually launch Norton Internet Security via the Start-menu (Windows 7, 64 bit). If I manually launch, the Norton icon will appear, but it does not persist more than a few minutes after I close the Norton windows.
This is not merey a nuisance, it seems Norton is not working as it should when the icon is not there. E.g. If I download a file from the web, I am sometimes unable to launch it (by double clicking in the Firefox download list) as usual. If I then manually launch NIS, the Download scan will happen with a small sign saying the file is safe, and only then can I use the file.
Another peculiarity is that if I install a new version of a program (e.g. Firefox just autoupdated to version 16), NIS seems to not give Firewall access to the newly installed version. I just updated Fiddler, and encountered the same problem. When I manually launched NIS, it seemed to fix the Firewall issue and I was then able to use Fiddler.
I don't want to keep manually launching NIS every 2 minutes. Why has Norton not given any official feedback on this? Symantec, don't just stand there, do something! Say something!
Solved! Go to Solution.
10-16-2012 02:11 PM
Do you happen to use Tortoise SVN software? There is a known issue that is adddressed by an update to Tortoise.
10-17-2012 09:11 AM
Thanks for the suggestion! I was running TortoiseGit v. 1.7.13 64-bit (now upgraded to 1.7.14 which was released just 3 days ago). So far this seems to have fixed the problem, at least now the computer booted with the NIS taskbar icon coming online within a few seconds and it's stayed there for about 15 minutes, far longer than before the update. The changelog for this version did not mention anything about fixing NIS specific problems, but as long as it works, I'm satisfied. Thanks!
10-17-2012 09:18 AM
Thanks for updating the situation.
About 5 or 6 weeks ago there were many posts about this issue. Norton and the Tortoise pepole worked quickly to fix things.
10-18-2012 03:06 PM
My fault is the same except I don't have Tortoise.
Random Symantec framework errors, can't get through a scan without it crashing and exiting. I posted about this on another thread but I just wanted to say it here as well.