03-18-2012 07:15 PM
I am running Windows XP, SP 3 and Outlook Express 6.
I recently upgraded to Norton Internet Security 2012.
In Outlook Express, the Anti Spam icon disappears on a regular basis – it seems to be related to when automatic updates run, but not every time.
The consensus quick fix is to turn off Email Anti-Virus and Anti-Spam, Restart your computer and then turn Email Anti-Virus and Anti-Spam back on. Yes, this works but only temporarily. And what a PIA.
This issue has been incorrectly marked as Solved from several other posts. Indeed it is not – it’s about time you fixed it!
03-18-2012 08:15 PM
Glad to have you on board too!
I see someone else has also started another post about this same topic now! Would you believe Norton staff are still advising people to disable the 'Client Integration' as a fix! It makes you wonder what kind of people they employee, they certainly don't keep up with what's happening in these forums, if they did they would know that fix never worked!
I think we could all swear until we're blue in the face but it's clearly not going to get us anywhere. You can bet your bottom dollar that if Norton do ever find a fix they'll fly it in under the radar as a live update! It's clear by their absence of an apology that they don't like to admit to failure and at least that way they can save face and avoid any embarrassing apology. God knows we're all owed one of those!
I only have 48 days remaining on my subscription so I guess I'll never find out if this problem got fixed, they've not managed to find one in the last six months!
All the best
03-18-2012 11:16 PM
It more than likely has to do with Microsoft killing off Outlook Express, when the came out with Windows Live Mail back in 2077, a few month's after Windows Vista came out, which had Windows Mail, which was also basically replaced by Windows Live Mail. You can get it at http://get.live.com and click to download Live Essentials ( Windows Live Mail, Messenger, Photo Gallery, Writer,, etc.)
03-19-2012 05:40 AM
That is the version running on my computer
COME ON GUYS - THIS TOPIC IS NOT NEW - JUST LOOK AT YOUR COMMUNITY BOARD
SEVERAL THREADS ARE INCORRECTLY MARKED SOLVED - THEY ARE NOT - ANY "FIXES" ARE TEMPORARY
03-19-2012 07:03 AM
Hi Chris, Everyone,
Please can you stop posting your complaints about this issue here, I started a post about this very topic a few weeks ago and this new post just confuses the issue! There's already half a dozen other dead posts which Norton have given up on, we don't need any more.
Any Norton staff who have been advising here, please note that we have all tried the 'Client Integration' fix and it DOESN'T WORK.., PLEASE STOP TELLING PEOPLE TO DO THIS!!!
Anyone wishing to add their own feedback to this issue please do so here:
03-20-2012 09:23 AM
A quick update on how things are progressing, or not in our case!
I read somewhere on one of the other posts about this issue that a tech support guy was reporting this issue to have been solved with the latest update v. 22.214.171.124 and at first I thought this was indeed true. Not so, the bl**ing thing has disappeared again today!!
Still no response from Norton crew as yet so I guess that answers a few questions for us all. As I said earlier in this thread, they are quite reliable at being 'Un-reliable'...
03-20-2012 05:57 PM
The post stating version 126.96.36.199 should fix the problem was a response to a post I made regarding this same issue. It was from a “Symantec Moderator” or something like that. I informed him (not sure as I am not familiar with Indian names and gender) that was not the case – and the post has mysteriously disappeared!
I have experienced some rather odd behaviors with this in the past 24 hours and MIGHT be on to something – will report back.
As you Brits would say - "The game's afoot!"
03-20-2012 06:43 PM
Hey, it's nice to be apart of the forums!
I recently purchased a license for Norton Internet Security 2012 after my trial, but I am unable to get the anti-spam module to work with outlook.
My current (relevant) setup:
-Windows 7 Pro 64bit
-Microsoft Office Professional 64bit
I've tried disabling the module and re-enabling it, even reinstalling both Norton and Office with no success. When I try to configure the client via Settings, the options to integrate with outlook are greyed out as if it wasn't installed/detected.
I have searched the web and forums, but have been unable to find a problem that matches my exact predicament, with proper instructions.
Thanks in advance,
ps: I believe it worked before when I had a copy of Norton IS Online provided by my Domain Registrar, but then I reinstalled my OS on an unrelated matter, and forfeited the ISP License for a cheaper retail one via Purplus Software.
03-20-2012 07:41 PM
Hi ya Chris,
Yes that sounds about right, they call themselves all sorts on these forums! It is possible that your post may have been deleted since it was duplicating my own post here. I've seen that happen many times myself.
I'm intrigued that you may be onto something, I will look forward to your update shortly.
How funny, I'm a Brit and I've not heard that phrase for donkey's years!
03-20-2012 07:54 PM
Hi ya Funkyphil,
Have you seen my own post about this issue?
This problem has been around for six months now since the release of NIS 2012 and it appears to affect XP, Vista and Windows 7. As you will see if you look at my post, Norton haven't managed to work out a cure yet although it was hinted that they were looking into it. Sadly that's all speculation and rumor at present, no hard evidence of this as yet from Norton. They're pretty slow at adding things to the list of known issues around here although six months does seem somewhat of a record.