05-17-2012 10:15 AM
Have you tried the workaround that I posted earlier? Is that the "fix" you mention?
Today for the first time the fix (client integration) didn't work - I restarted the computer, re-checked the boxes, and still no anti-spam button. I thought buying the new version would fix it, but alas I was wrong. Money down the drain. Do any other antivirus programs have an anti-spam button, so I could switch?
05-17-2012 10:31 AM
No, I tried the old fix, where you untick two boxes in 'client integration', and this time that one didn't work. Then I saw your new one, and that did work. Is it a permanent fix, or do we still have to do it every time we open the program?
05-17-2012 10:37 AM
You don't need to change the setting when you launch the program, it will remain set for you. Enjoy!
05-17-2012 11:29 PM - edited 05-17-2012 11:57 PM
On the FR forum I created this topic.
In addition to the knowledge base, here is the path for the startup protection:
1- Close OExpress.
2- Verify that the real time protection is not on "Disabled".
3- Establish "Normal".
4- All OK to close.
5- Restart the PC and open OExpress
Example for NIS 2012:
05-18-2012 12:46 PM
Hello Everyone..... Well 5 more days have elapsed and the work around continues to be effective .... At this time, I think it's safe to say that Tony can be credited with a good temporary fix until the root cause that this work around eleviates can be incorporated in to a final downloadable update ...... Thanks Tony.... I'll be back to report in another week or so ......
05-18-2012 01:15 PM
Thanks for the updates, I really appreciate it.
And credit is due to our product team for getting such an effective workaround. This was (and continues to be) a difficult and elusive issue, and our product team was working hard to find the cause. Despite the lack of logging (which was a symptom of the issue), they were able to find a great workaround to the problem. Thanks for your patience.
05-19-2012 08:08 AM
Bad news, unfortunately. After a little over one week of success since applying the fix, I just launched Outlook Express, and there is no longer an AntiSpam button! Has anyone else experienced this?????
05-20-2012 10:28 AM
Maybe I "spoke" too soon . . . I launched OE this morning, and all is well . . . again. If I encounter another missing AntiSpam icon, I'll (eventually) log off my system, and then log in and launch OE with the hope of solving the issue.