Norton Internet Security / Norton AntiVirus

[Tony_Weiss Administrator]

Hi maureenstaylor,

Have you tried the workaround that I posted earlier? Is that the "fix" you mention?

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maureenstaylor wrote:

Today for the first time the fix (client integration) didn't work - I restarted the computer, re-checked the boxes, and still no anti-spam button.  I thought buying the new version would fix it, but alas I was wrong.  Money down the drain.  Do any other antivirus programs have an anti-spam button, so I could switch?

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[maureenstaylor]

No, I tried the old fix, where you untick two boxes in 'client integration', and this time that one didn't work.  Then I saw your new one, and that did work.  Is it a permanent fix, or do we still have to do it every time we open the program?

[Tony_Weiss Administrator]

You don't need to change the setting when you launch the program, it will remain set for you. Enjoy!

[maureenstaylor]

That's great, but it's about time!  Still, better late than never.

[maureenstaylor]

Have you tried the new "workaround", if not do so, as it does really seem to work.

[Auguste]

Hi Tony,

On the FR forum I created this topic.

In addition to the knowledge base, here is the path for the startup protection:

• For NAV
• For NIS
• For N360 v6.0

1- Close OExpress.

2- Verify that the real time protection is not on "Disabled".

3- Establish "Normal".

4- All OK to close.

5- Restart the PC and open OExpress

Example for NIS 2012:



[ramoats]

Hello Everyone..... Well 5 more days have elapsed and the work around continues to be effective .... At this time, I think it's safe to say that Tony can be credited with a good temporary fix until the root cause that this work around eleviates can be incorporated in to a final downloadable update ...... Thanks Tony.... I'll be back to report in another week or so ......

[Tony_Weiss Administrator]

Thanks for the updates, I really appreciate it.

And credit is due to our product team for getting such an effective workaround. This was (and continues to be) a difficult and elusive issue, and our product team was working hard to find the cause. Despite the lack of logging (which was a symptom of the issue), they were able to find a great workaround to the problem. Thanks for your patience.

[Suze1159]

Bad news, unfortunately.  After a little over one week of success since applying the fix, I just launched Outlook Express, and there is no longer an AntiSpam button!  Has anyone else experienced this?????

[Suze1159]

Maybe I "spoke" too soon . . .  I launched OE this morning, and all is well . . . again.  If I encounter another missing AntiSpam icon, I'll (eventually) log off my system, and then log in and launch OE with the hope of solving the issue.