08-02-2011 12:56 AM
Next month passing by....Problem Unsolved...
In next month my comapny will be forced to use another brand than symantec with their extra fast support..
:( what a mess...
08-02-2011 01:50 AM
I show two IP addresses for this link: mynortonaccount.com
Unfortunately Symantec does not allow you to PING them. TRACERT also fails even from here in the US as they choose not to answer with a direct reply.
I was going to have you try this, but Symantec has server side scripting code to prevent it so that won't work for you either.
See if you can use Google and go to the LANGUAGE TOOLS page and input this URL into the entry forTranslate a web page
Have it translate it from Polish to English and see if it will come back or not.
Best bet is to try one of the DNS changes and see if that helps or not. It would seem to be some type of region issue.
A little more information about the links.
I'm able to access this site and judging from other posts most others are as well.
Are you not able to access the site or once you're there your account logon attempt gives this error?
Possibly try setting your DNS to the following and see if that helps.
To try it out:
* Configure your network settings to use the IP addresses 18.104.22.168 and 22.214.171.124 as your DNS servers
08-02-2011 02:27 AM
Thanks for reply but problem is that i have dozents of activations on this account.
Symantec says the problem is that they can't operate account with so many licences in this account!
A promise to fix this problem is few months old and nothing happens....
08-02-2011 11:18 AM
Okay understood. So the issue seems to be that they won't allow the account to manage your purchases, which is different than not being able to access the site.
Good luck and I hope they do resolve it for you.
09-17-2011 12:11 AM - edited 09-17-2011 12:11 AM
This issue was started 05-15-2011 to this date it's UNSOLVED.
Can somebody from Norton Team can tell me how you are working to resolve my problem, as you said earlier?
It's a Shame it's a......
09-27-2011 10:17 PM
Moved the message to a thread of its own
09-27-2011 11:34 PM - edited 09-27-2011 11:34 PM
Problem still unsolved
As i Symantec Client i deamnd answer why i cannot use futures tha i had paid for it?