Norton Internet Security / Norton AntiVirus

[eerobat]

I am trying to install Norton Internet Security 2009 Add-on Pack, however, when I run the installation file I get the following message "A problem has occurred that needs your attention: The install file cannot be properly validated. Please try again. If you continue to receive this error message, you should run a Windows Update and then try again."

I am running Vista Premium. I have updated all there is to update with Windows Update, and I have tried this installation too many times to count and still get this error message. Help!

[yogesh_mohan]

Hi errobat,

I think, the problem is with the Norton Add-on Pack installation package. Redownload the Add-on Pack setup file and install it. You can use this LINK.

Yogesh

Message Edited by yogesh_mohan on 01-10-2009 03:29 AM

[Phil_D Norton Fighter]

Hi eerobat,

You didn't specify how you are trying to install the Add-On Pack.

Perhaps you could try installing the Add-On Pack from within the Main Norton Interface, but first you should clean out the temp files of the failed installation attempts.

For Vista, navigate to: C:\Program Data\ Symantec\Symantec Temporary Files.

Delete any AOP downloads located there.

*** Do Not download the Add-On Pack Installer ***

Once the files are deleted, open the main Norton interface.

Go to Settings > Parental and Privacy Controls then "Click here to install".

Let us know how you do.

[edit: clarified content]

Message Edited by Phil_D on 01-09-2009 05:55 PM