Re: Norton Anti-Spam "Empty Spam Folder" Only Empties 1/2 The Spam

open4biz · ‎05-03-2009

/bump - any additional thoughts?

dbrisendine · ‎10-06-2008

I'm sure that and others are looking into this. We will here back when they have a solution or need some more information.

mijcar · ‎08-01-2008

Outlook Express has a self-repair feature. Does Outlook also have one? I know that the entire Office package has a self-repair, but that's kind of a biggie. Still, it might be worth trying. Open ADD/REMOVE, go to MS Office and choose the options that lead to a program repair.

mij
N360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware

dbrisendine · ‎10-06-2008

Office 2007 has an enhanced Diagnostic and Repair suite built in. Running it has no effect on this problem. Good point though.

dbrisendine · ‎10-06-2008

Wanted to update this situation today; seems that as of this morning, this issue has corrected itself. Will keep you posted; just wanted to say that if you did anything through Live Update it seems to work (so far).

spyderpilot · ‎05-05-2009

I have the same problem, followed reboot procedure, problem persists...

open4biz · ‎05-03-2009

No change in mine, unfortunately. It's still not moving all of my spams to the trash, at once.

siddharth_laksh · ‎04-13-2009

Hello Users,

We are able to reproduce this issue of partial deletion of emails in the Norton AntiSpam folder when you click on the "Empty spam folder" button on the Norton Toolbar. We are going to take this as a bug internally and try and come up with a fix.

The deletion pattern seems to be (x/2)+1, where x is the number of emails in the Norton AntiSpam folder.

Thanks for bringing this up on the forum.

dbrisendine,
You said running live update fixed the problem. Can you tell us what updates were downloaded? If you can think of anything else that you suspect, fixed the problem, please let us know.

Regards,
Siddharth
(Symantec Employee)

dbrisendine · ‎10-06-2008

I did not have time to post back yesterday, but what I experience is that the first time I use the 'Empty Spam Folder' after booting the my system, it clears the entire folder. After that, it follows the pattern you described. I did not know if there were any definition changes to spam yesterday, that's why I added my note.