Norton Internet Security / Norton AntiVirus

[sevenredseven]

Product: Norton AntiVirus German 16.5.0.134

OS: Windows XP Professional SP3 German & Windows Firewall

Description: Although I've added the path of my local Windows Live Mail database and all subdirectories:

C:\Dokumente und Einstellungen\firehead\Lokale Einstellungen\Anwendungsdaten\Microsoft\Windows Live Mail

to the scan and auto-protect exclusions:

Norton AntiVirus wants me to delete:

 

a file in the mentioned path containing an EICAR test string:

It doesn't matter whether Windows Live Mail is running or not.

Automatic and manual scans launched from the Windows Explorer and the NAV GUI don't complain.

Copies of the email containing the EICAR test string hidden in other local email databases from Outlook Express and Thunderbird aren't found at all.

Edit: changed font size and screenshots

Message Edited by sevenredseven on 14.05.2009 10:18 AM

[edit: Resized images.]

Message Edited by shannons on 05-19-2009 03:21 PM

[Qi · Accepted solution]

Sevenredseven

The screen shot looks like a unresloved threat scan UI.  Can you go into your security History and check to see if there are unresolved security risks? Click on security History on main UI -> click on the drop down menu to "Unresolved Security Risks".  If there are unresolved security risks there, try resolve them by either remove them or run a scan.  If the risk is the one your are trying to exclude then just remove it from the unresolved security risks.  Let me know your results.

[sevenredseven]

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Qi wrote:

Sevenredseven

The screen shot looks like a unresloved threat scan UI.  Can you go into your security History and check to see if there are unresolved security risks? Click on security History on main UI -> click on the drop down menu to "Unresolved Security Risks".  If there are unresolved security risks there, try resolve them by either remove them or run a scan. [...]

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It showed up in the "Unresolved Security Risks" list. I don't want to delete the "EICAR test string" emails. Runnng a scan didn't remove the entry from the list.

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Qi wrote:

[...] If the risk is the one your are trying to exclude then just remove it from the unresolved security risks.  Let me know your results.

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Yes, that was the risk I've tried to exclude. 1. I renamed the file in Windows Explorer, 2. told Norton to remove it from the "Unresolved Security Risks" and once Norton told me that it was done, 3. renamed it to its original filename.

Thanks alot Qi. Should this solution survive for a few days I'll happily hit the Solution button.

Message Edited by sevenredseven on 19.05.2009 03:49 PM

Message Edited by sevenredseven on 19.05.2009 03:51 PM

Message Edited by sevenredseven on 19.05.2009 03:53 PM