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Symantec Employee
Posts: 111
Registered: ‎04-08-2008

Norton AntiVirus/Norton Internet Security 2009.7 Windows 7 Compatibility Release and Patch

Dear Norton Community,

We know that you all have been waiting for the Windows 7 compatibility release of NAV/NIS 2009 and Norton 360 v3.
We are glad to announce that we have completed testing NAV/NIS 2009 and Norton 360 v3 on Windows 7 and we are ready to release the patch.


The version number of the new release will be for NAV and NIS and for Norton 360 v3.

The FAQ below tries to answer some common questions:

1. What is the version number for this patch?

For Norton AntiVirus and Norton Internet Security, the version number is
For Norton 360 v3, the version number is

2. When will I receive the patch?

As a standard practice, we will be deploying the patch in a phased manner. On Tuesday, 18th of August, we will be releasing the patch to the first batch of few randomly selected customers. Once the patch is released, we will monitor our telemetry and this forum for any problem reports or issues. If we find problems in the field, we will update the patch, test it and release it again.
If we do not find any issues, we will make the patch available to all customers. We will keep the Norton Community abreast of our exact date of the patch release to all customers.

3. How can I manually install or upgrade to NAV/NIS 2009.7 (16.7) or Norton 360 v3.5?

All NAV/NIS 2009 and N360 v3 customers will receive this patch. In case you want to install NAV/NIS or Norton 360 on a new Windows 7 machine, you will need to install this release. This release will be posted on the Norton Update Center within a few days of the patch being posted.
Please note that all customers with a valid subscription will receive this update for free.

4. What are the changes in this release?

- Several Windows 7 compatibility fixes
- Support for migrating Vista to Windows 7
- Fixed issue where Windows Defender was disabled on every reboot
- Norton Toolbar support for Firefox 3.5 in this release. IPS Add-on for Firefox 3.5 will be released later, as communicated by Athena before.
- Fixed LiveUpdate failures caused by hosts running behind a proxy
- Fixed top install failures seen in the field
- Fixed patching issues seen with 16.5 patch

For NAV/NIS customers, this patch also includes fixes from 16.5, 16.2 and 16.1 patches. Note that Norton 360 v3 already had all the applicable fixes that were part of NAV/NIS 16.5, 16.2 and 16.1 patches.

The following issues were fixed in the 16.5 patch:

- Fixed an issue where you may not be able to access shared folders on a computer connected to your home network.  
- Fixed an issue where the “Security History” link from Quick Scan UI was not working on first click.
- Fixed an issue in Home Networking Map - not warning the user that another user is viewing the map.
- Fixed an issue in Home Networking – removing a remotely monitored device does not persist.
- Fixed unnecessary UAC warnings during install/configuration.
- Fixed a crash in Home Networking Map User Interface.
- Fixed a crash in the AntiVirus Scan User Interface.
- Fixed a contributing issue for Error 3040,10001
- Improved Home Networking remote monitoring Antivirus item formatting
- Added option to allow Pulse Updates to run when laptop is on battery power
- (Settings/Miscellaneous Settings)
- Added SONAR support for Vista 64-bit
- Allow Context Scanning (Right-Click file scanning) for Vista 64-bit
- Added Norton Product Tamper Protection support for Vista 64-bit
- Added UMPC support
- Added Norton SafeWeb integration
- Site Rating and annotated web search
- Shopping Safety (MarkMonitor and buySAFE)
The following issues were fixed in the 16.2 patch:

- Changes to allow future LiveUpdate better handle error conditions.
- Fixed an issue with 64-bit LiveUpdate patches.
- Fixed several Winqual reported errors.
- Fixed a compatibility issue with Microsoft Outlook Connector after installation of Norton Add-On Pack.
- Fixed an issue where the product would sometimes interfere with its own ability to match IDS signatures properly.  

The following issues were fixed in the 16.1 patch:

- Fixed issue where Protection updates download but date does not change.
- Fixed issue where in some cases, if you looked at the details of which updates succeeded and which failed, it would show all updates failed even though only one update failed.
- Fixed issue where Virus Definitions were considered non-valid in certain scenarios.
- Fixed instance where Advanced Protection will fail to start.
- Fixed issue where LiveUpdate fails to download and apply Web Protection definitions.
- Fixed issue with Identity Safe showing garbled characters in a few areas of the User Interface.
- Fixed multiple instances of ccSvcHst.exe crashes caused by components.
- Fixed issue with ccSvcHst failing to shutdown on a reboot (End Task dialog displayed indefinitely).

Please let us know if you have any further questions.