Julie -- I know you said you are on VISTA Home Premium but have you installed any/all the Service Packs? If you need to check this -- Hold down WINKEY and PAUSE (usually up top right of the keyboard) and it brings up System Information with details of your Windows -- that should show Service Pack 1 or 2 . BTW YOurs is 32 bit WIndows not 64 bit? Almost certainly is 32 bit but please check on the same screen and see if it says 64 bit.
Sorry if you posted this already.
If you aren't uptodate on the Servivce Packs and on your Video card driver it would be worth doing that.
On the updating to version 17.5.0.127 you seem to be in a similar position to my XP Pro recently which downloaded the two substantial updates (63 and 16 MB I think) but would not change version ID -- if you click on the Show details after LiveUpdate finishes -- not those exact words I think but the meaning is that and it's a blue link that comes up a while after the screen says Completed!
If you look in there I bet you will find one entry about an Engine upgrade cannot be completed.
What I did was, as soon as it became available on line the other day, to download the complete NIS 17.5.0.127 file and install lthat on top of the existing 17.1.0.19 installation. The new one will say it's found an earlier version and is going to remove it and will then work, reboot and finish the installation and Bingo I had 17.5.0.127 AND the Outlook Express OffLine bug was fixed.
New NIS 2010: Click on this link NIS 2010 This will download a single 90+MB file which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!
That link is for the USA/CAN version -- if you are located elsewhere then adapt it to your local Norton Website, usually by adding the 2 letter country code somewhere in the URL.
Hope that helps and not confuses .....
Hugh
