01-30-2010 06:45 AM
As whiplash suggested, did you reboot your computer? With Vista it can be confusing. Bring up the Windows Start menu and on the lower right you should see a power button - next to that a lock button - next to that a button with a small arrow. Click the small arrow and pick Restart from the menu.
02-01-2010 09:01 AM
Yeah, I did. Was hopeful it would work, as it took a while - but it didn't work. Tried again, same result, only faster reboot. Still trying to fix it.
I appreciate the help! :)
02-01-2010 09:20 AM
You mentioned earlier in the thread that you were still on version 22.214.171.124. Since rebooting has the version changed? The latest being 126.96.36.199.
Do you know if you have the latest drivers for your video card?
02-02-2010 09:42 AM
After I rebooted the PC, it did update twice. The updates were bigger than normal "fixes", though on Help and Support > About it says I still got version 188.8.131.52. Tried the Run LiveUpdate option and it states I got the latest updates.
On the video card driver: Yeah, could try to look for updates.
02-02-2010 03:03 PM
Julie -- I know you said you are on VISTA Home Premium but have you installed any/all the Service Packs? If you need to check this -- Hold down WINKEY and PAUSE (usually up top right of the keyboard) and it brings up System Information with details of your Windows -- that should show Service Pack 1 or 2 . BTW YOurs is 32 bit WIndows not 64 bit? Almost certainly is 32 bit but please check on the same screen and see if it says 64 bit.
Sorry if you posted this already.
If you aren't uptodate on the Servivce Packs and on your Video card driver it would be worth doing that.
On the updating to version 184.108.40.206 you seem to be in a similar position to my XP Pro recently which downloaded the two substantial updates (63 and 16 MB I think) but would not change version ID -- if you click on the Show details after LiveUpdate finishes -- not those exact words I think but the meaning is that and it's a blue link that comes up a while after the screen says Completed!
If you look in there I bet you will find one entry about an Engine upgrade cannot be completed.
What I did was, as soon as it became available on line the other day, to download the complete NIS 220.127.116.11 file and install lthat on top of the existing 18.104.22.168 installation. The new one will say it's found an earlier version and is going to remove it and will then work, reboot and finish the installation and Bingo I had 22.214.171.124 AND the Outlook Express OffLine bug was fixed.
New NIS 2010: Click on this link NIS 2010 This will download a single 90+MB file which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!
That link is for the USA/CAN version -- if you are located elsewhere then adapt it to your local Norton Website, usually by adding the 2 letter country code somewhere in the URL.
Hope that helps and not confuses .....
02-05-2010 09:28 AM
Thanks a lot for all the help!
I recently ran into more problems with Norton. It couldn't fix itself after a resart with a few complications. So I ran the Norton Removal Tool to get it completely off the PC, and then simplt reinstalled it and ran the updats. Now it is working! Don't ask me why I didn't do this earlier, I have no idea - I suppose I expected I'd run into problems then too, as I have done previously (with older Norton).
I trulely appreciate your help! Hope some of the info here might help others too.
02-05-2010 01:12 PM - edited 02-05-2010 01:15 PM
So what is your Version now? It should be 17.5. Please remember that Norton Antivirus 2009/2010 does not have a Firewall.