Norton Internet Security / Norton AntiVirus

[theg33kg5me]

from Norton AV 2009 Gaming Edition, i reinstalled Norton AV 2010 but it failed upon initial update.

btw, my system is Windows 7 x86.

here are the screenies:

that's where it ends, it just keeps on running with 100% but nothing happened next.

what seems to be the problem? Thanks.

[Myrm]

Hi

I am getting the exact same problem with Norton Internet Security 2010 on both my computers since today.  I get the failed update and even get the claim that my latest updates were 20 days ago.

What is going on?

Both computers have Windows Vista 32-bit SP2

Message Edited by Myrm on 09-18-2009 09:00 PM

[theg33kg5me]

then the problem may be is on the server side, need a confirmation regarding this.

Message Edited by theg33kg5me on 09-19-2009 04:04 AM

[huwyngr Norton Fighter]

<< ... even get the claim that my latest updates were 20 days ago. >>

That has been normal for me when installation finishes except it varies with when the original file was prepared. I don't remember it updating during installation whether with 2010 or 2009.

Are you saying that it installed OK but won't update when you click on Live Update? Or just that it finished installation like that?

I can't tell with the first post since after the first image the other ones have not been cleared yet by the moderators.

As the later post says it may be a fault with the server but it is working OK for me here in Florida now.

Where are you located?

[theg33kg5me]

UPDATE:

Problem Solved after manual update with the update tool.

[huwyngr Norton Fighter]

Glad you resolved it -- now I can see all the images I see more clearly. It  does happen with new installations that you have to run live update more than once because some updates cannot be downloaded the first time but I've not heard of it getting stuck as you show.

[Myrm]

I noticed this morning that Norton released a very large Virus definitions update (45MB).  Since then the problem I posted above has been resolved.

[Rohit1gupta]

Ya this problem is resolved by manual updation as done by me in past several times.

Sry was not here when u posted the problem, else i would have given solution right away and saved ur time. 

[mattsegers]

Hi,

I've seen this problem once or twice before, it seems to be a bit of a messed up intallation (from the beginning). It seems as though somewhere along the line, the virus defs get corrupted or something similar - usually a manual intelligent updater fixes the problem.

problem also gets fixed when Norton LU re-downloads the entire virus def set - that would have been the 45MB.

Matt

[huwyngr Norton Fighter]

Glad its sorted out -- others have commented on the 45MB download. I don't think I got that but it may have done in the background since the machine was idle a lot.