Norton Internet Security / Norton AntiVirus

[Malone]

I have exactly the same problem since update/upgrade - approx 2 minutes for icon to appear (with green tick) and I am worried that I'm not protected during this time. Previously it appeared right after internet connection icon.

Sometimes it does not appear at all until I 'manually start ', by clicking on desktop icon.

[surfer1000]

Has nobody else noticed that apart from the very slow sys tray icon appearing.....until it does appear IE9 won't open fully! You try a pc start and immediately try IE9 Looks like the toolbar isn't fully operational until that sys tray icon appears if you ask me

[Malone]

I never try to open a web browser or email until I've opened Norton and run 'live update' and I can't do that until the icon appears, so I've never noticed it.

I have noticed that despite the icon eventually being there Norton takes its sweet time to open.

And I 'hate' the new interface - yellow on grey - doesn't suit the tinted specs I have to wear.

First thing I do every morning before anything else is run 'live update'. 

[Grumpster Regular Contributor]

I have same thing as surfer above. On win7 x64 sp1 it takes long to load the NIS 2013 icon in the system tray. Until its loaded IE will not display any sites.

[rjj7]

I've been using NAV for many years, NAV 2012 most recently.  NAV in all past editions has appeared on the task bar as one of the very first items to populate, with all applications usually loading within a minute.  I'm running Win7 64 bit.  Yesterday, I uninstalled NAV 2012, rebooted and installed NAV 2013.  NAV 2013 now is consistently the last item to load in the task bar and is adding from one to two additional minutes to the start up process.  THIS IS VERY ANNOYING!!!!!!!!!!!!!!!!!!!!

I've defragged, cleaned and defragged the registry and done all the usual tricks to speed up the bootup.  No luck.  Symantec technical support says this is a known issue.  Well, let's hope they pick up their dropped ball fast.

[bermanh5101]

Same here on Win 7 SP1 64x. IE9 waits until Norton is loaded. Really bad behavior.

[Malone]

I agree that it's not good and indeed is a 'dropped ball' - which needs 'picking up quickly - but it is (apparently) failing safe and stopping you going onto the net, where you might pick something nasty up, until it is ready to protect.

[fred128]

An excellent respone from bombastus from a similar thread:

No, the GUI (Graphic User Interface) part of the program is not the protection part of the program. That runs as a service and starts much earlier.

If you, during the time you wait for the icon to appear, open up your Task Manager, and click the "Show processes for all users", you should see a ccsvchst.exe process. That is the Norton process. Once the icon appears, there should be two ccsvchst.exe - the second one is the GUI - but the first one should start before your desktop appears, and that's the one that is actually protecting the system.

[fred128]

No, the GUI (Graphic User Interface) part of the program is not the protection part of the program. That runs as a service and starts much earlier.

If you, during the time you wait for the icon to appear, open up your Task Manager, and click the "Show processes for all users", you should see a ccsvchst.exe process. That is the Norton process. Once the icon appears, there should be two ccsvchst.exe - the second one is the GUI - but the first one should start before your desktop appears, and that's the one that is actually protecting the system.

[Sandro_cm]

I add to the long list of people who have these issues.

 1. The issue concerning the delay of the icon in system tray afflicts me from day one that I upgraded to NIS 2013,  (10 days ago), and there is never a day that this not happen.

 2. At least 4/5 time I had the problem with the red X icon which turns green only after several seconds from startup.

I tried a bit all over the place but I have not seen any posts and any reply about these issues from Symantec,  I hope that soon some of them take the matter in hand and will advice users in the community about a patch.

Although this probably will not create problems in terms of security, many of us do not feel comfortable when  there is something wrong on the software.

Work hard Symantec, users pay and expect always the best from you.

This message should not be taken as a rebuke or a provocation, but simply as a desire of your  subscribers who love you and follow you with admirable obstinacy.

    I'm one of them since 2006!

[Boony]

Having the same issue on one computer (even after re-installed).  The problem PC is running Windows 7 64Bit Ultimate. The other PC ( which is fine) seems to have the system tray icon (and runs live update) is on Windows 8 64Bit Enterprise.