Norton Internet Security / Norton AntiVirus

[imsoadude]

Well The Title Says The Problem I Am Having. What happens is that i start up the computer and norton says a update file is corrupted and when i go in safe mode and run a scan it says Norton Antivirus has encountered an internal program error. Error Code: 0x8007045A. 3038:104 Anyone know how to fix it?

[delphinium Norton Fighter]

Hi insoadude:

A few more details would be helpful.  What is your operating system and service pack level?  What version of Norton, under Help & Support>about, have you got?  Has NAV been installed for a while, or is this a new installation?

[imsoadude]

So this computer is running windows vista sp1, on a del inspiron 1520 laptop with 1 gb of ram with 100gb free on the hard drive, the product i am using is norton antivirus 2010 for 1year

[delphinium Norton Fighter]

Hi imsoadude:

Please check your version number under Help & support > about.  There have been several antivirus engine updates for 2010 already.  You may have one that didn't install correctly.

[imsoadude]

im a little lost on the site can u link the help n support page?

[Phil_D Norton Fighter]

Hello imsoadude,

You could try running Intelligent Updater from this link.

If you are running Vista 32 bit, click on the first item: 20100606-003-v5i32.exe 
(this is the current set - the name will change on a daily basis)

If you are running Vista 64 bit version, you will have to scroll further down the page to "64-bit Platforms"

Let us know if that works for you.

[imsoadude]

well thanks for the idea, i decided to reinstall and that worked for me

[Phil_D Norton Fighter]

Glad to hear that you resolved the problem.

Thanks for reporting back with the solution!