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Visitor
imsoadude
Posts: 4
Registered: ‎06-06-2010

Norton Antivirus Error Code: 0x8007045A. 3038:104

Well The Title Says The Problem I Am Having. What happens is that i start up the computer and norton says a update file is corrupted and when i go in safe mode and run a scan it says Norton Antivirus has encountered an internal program error. Error Code: 0x8007045A. 3038:104 Anyone know how to fix it?

delphinium
Posts: 9,862
Kudos: 2,964
Solutions: 293
Registered: ‎11-21-2008

Re: Norton Antivirus Error Code: 0x8007045A. 3038:104

Hi insoadude:

 

A few more details would be helpful.  What is your operating system and service pack level?  What version of Norton, under Help & Support>about, have you got?  Has NAV been installed for a while, or is this a new installation?

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Visitor
imsoadude
Posts: 4
Registered: ‎06-06-2010

Re: Norton Antivirus Error Code: 0x8007045A. 3038:104

So this computer is running windows vista sp1, on a del inspiron 1520 laptop with 1 gb of ram with 100gb free on the hard drive, the product i am using is norton antivirus 2010 for 1year

delphinium
Posts: 9,862
Kudos: 2,964
Solutions: 293
Registered: ‎11-21-2008

Re: Norton Antivirus Error Code: 0x8007045A. 3038:104

Hi imsoadude:

 

Please check your version number under Help & support > about.  There have been several antivirus engine updates for 2010 already.  You may have one that didn't install correctly.

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Visitor
imsoadude
Posts: 4
Registered: ‎06-06-2010

Re: Norton Antivirus Error Code: 0x8007045A. 3038:104

im a little lost on the site can u link the help n support page?

Phil_D
Posts: 7,648
Topics: 207
Kudos: 2,555
Solutions: 391
Registered: ‎06-10-2008

Re: Norton Antivirus Error Code: 0x8007045A. 3038:104

[ Edited ]

Hello imsoadude,

 

You could try running Intelligent Updater from this link.


If you are running Vista 32 bit, click on the first item: 20100606-003-v5i32.exe 
(this is the current set - the name will change on a daily basis)


If you are running Vista 64 bit version, you will have to scroll further down the page to "64-bit Platforms"

 

Let us know if that works for you.

Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow

Visitor
imsoadude
Posts: 4
Registered: ‎06-06-2010

Re: Norton Antivirus Error Code: 0x8007045A. 3038:104

well thanks for the idea, i decided to reinstall and that worked for me :smileyhappy:

Phil_D
Posts: 7,648
Topics: 207
Kudos: 2,555
Solutions: 391
Registered: ‎06-10-2008

Re: Norton Antivirus Error Code: 0x8007045A. 3038:104

Glad to hear that you resolved the problem.

 

Thanks for reporting back with the solution!

Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow