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mttebrugge
Posts: 1
Registered: ‎06-23-2012

[Norton Antivirus] How to reinstall using 1 year subscription renewal?

Hi there,

 

Last March we had renewed our Norton Antivirus fot 1 year.

But the computer we had installed this version of Norton Antvirus died last week...

 

Now we have bought a new laptop that has a pre-installed version of Norton Internet Security. For this version we can acitvate a 60 day free account, but after that period we must renew again, so spent even more money, while our license for NAV is still valid.

 

Is it possible to reinstall the renewed Norton Antivirus? When we login into our Norton account we see that there is no licensed installation left....

 

Thanks for any suggestion.

dickevans
Posts: 12,351
Registered: ‎04-08-2008

Re: [Norton Antivirus] How to reinstall using 1 year subscription renewal?


mttebrugge wrote:

Hi there,

 

Last March we had renewed our Norton Antivirus fot 1 year.

But the computer we had installed this version of Norton Antvirus died last week...

 

Now we have bought a new laptop that has a pre-installed version of Norton Internet Security. For this version we can acitvate a 60 day free account, but after that period we must renew again, so spent even more money, while our license for NAV is still valid.

 

Is it possible to reinstall the renewed Norton Antivirus? When we login into our Norton account we see that there is no licensed installation left....

 

Thanks for any suggestion.


Welcome,

Yes, you can remove the preinstalled trial version and install the version you have an active subscription for. The quickest way to get it accomplished is to contact customer support here:

http://www.norton.com/chat 

They will be more than happy to assist yo in the conversion and making sure all is well.

Stay well and sure safe

Dick
Win7x64 SP1 current NIS V21
peterweb
Posts: 8,780
Kudos: 1,369
Solutions: 342
Registered: ‎04-17-2008

Re: [Norton Antivirus] How to reinstall using 1 year subscription renewal?


dickevans wrote:

mttebrugge wrote:

Hi there,

 

Last March we had renewed our Norton Antivirus fot 1 year.

But the computer we had installed this version of Norton Antvirus died last week...

 

Now we have bought a new laptop that has a pre-installed version of Norton Internet Security. For this version we can acitvate a 60 day free account, but after that period we must renew again, so spent even more money, while our license for NAV is still valid.

 

Is it possible to reinstall the renewed Norton Antivirus? When we login into our Norton account we see that there is no licensed installation left....

 

Thanks for any suggestion.


Welcome,

Yes, you can remove the preinstalled trial version and install the version you have an active subscription for. The quickest way to get it accomplished is to contact customer support here:

http://www.norton.com/chat 

They will be more than happy to assist yo in the conversion and making sure all is well.

Stay well and sure safe


To add to what Dick says.

 

Why not ask for the 60 day trial to be added to your subscription? No guarantees, but if you explain the situation to the chat representative, they may be able to do this.

 

Let us know.


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