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Newbie
mackey
Posts: 2
Registered: ‎08-31-2012

Norton Antivirus WILL NOT turn on!

Hi! I am having the worst time getting Norton to open on my computer, and after some searching in the Security Center, I realized that it has been switched to the 'off' status. If I try to turn it on, it will configure for a second and then it won't change--its status is still 'off.' It isn't expired, so what could it possibly be? In addition, my internet is working just fine, but I cannot navigate to any website. It simply says "unable to connect." Any help is greatly appreciated!

SendOfJive
Posts: 10,807
Kudos: 4,846
Solutions: 779
Registered: ‎02-07-2009

Re: Norton Antivirus WILL NOT turn on!

Hi mackey,

 

Do you have any other security software, such as Microsoft Security Essentials, installed? 

 

Also, click on the main Norton window, click Support > Subscription Status and let the Subscription Status Check run.  This will correct any problem with your installed program mistakenly thinking that it has expired.

peterweb
Posts: 9,174
Kudos: 1,458
Solutions: 365
Registered: ‎04-17-2008

Re: Norton Antivirus WILL NOT turn on!

You should also check to see your system date and time are correct.

 

Also you can try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds..


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Newbie
mackey
Posts: 2
Registered: ‎08-31-2012

Re: Norton Antivirus WILL NOT turn on!

Hey, guys! Thanks for your help, but I cannot get Norton to do anything. It won't open the homepage, and right clicking and choosing other options that way doesn't work either. Any other suggestions?

peterweb
Posts: 9,174
Kudos: 1,458
Solutions: 365
Registered: ‎04-17-2008

Re: Norton Antivirus WILL NOT turn on!

Go back to SendOfJive's question about any other security software installed.

 

That could cause all kinds of conflicts with the Norton software.


Things happen. Export/Backup your Identity Safe data.