08-31-2012 10:32 AM
Hi! I am having the worst time getting Norton to open on my computer, and after some searching in the Security Center, I realized that it has been switched to the 'off' status. If I try to turn it on, it will configure for a second and then it won't change--its status is still 'off.' It isn't expired, so what could it possibly be? In addition, my internet is working just fine, but I cannot navigate to any website. It simply says "unable to connect." Any help is greatly appreciated!
08-31-2012 11:15 AM
Do you have any other security software, such as Microsoft Security Essentials, installed?
Also, click on the main Norton window, click Support > Subscription Status and let the Subscription Status Check run. This will correct any problem with your installed program mistakenly thinking that it has expired.
08-31-2012 04:07 PM
You should also check to see your system date and time are correct.
Also you can try clicking on Support - Get Support to run Autofix to check your installation and fix what it finds..
09-01-2012 12:52 AM
Hey, guys! Thanks for your help, but I cannot get Norton to do anything. It won't open the homepage, and right clicking and choosing other options that way doesn't work either. Any other suggestions?
09-01-2012 07:05 PM
Go back to SendOfJive's question about any other security software installed.
That could cause all kinds of conflicts with the Norton software.