Norton Internet Security / Norton AntiVirus

[bjm_]

hello huwyngr

thanks for your continued courteous patience with me...

I was (somewhat) confused by your earlier informational post (10/06/09) in this thread re Norton Removal Tool and Service Framework as this thread is re Norton Bootable Recovery Tool.  Sometimes, I am slow to comprehend and quick to assume. 

Guess, I was trying to fit square peg in round hole....expecting all doc's to always be presented in a Norton standardized format similar to the Norton Removal Tool doc.   Reasonable ...but, Unrealistic.

Guess, I was blaming my 250MB download issue on the doc.  If the doc was lacking in a standardized presentation format then the associated download app would be somehow lacking (250MB vs. 300MB).

As was pointed out ...the troubleshooting becomes an issue when for some it will and for some it won't.

I was trying to find the correct doc page and link that will allow 300MB... thinking issue is server side... as FTP server timeout suggests server side.  Maybe my transfer rate is just too slow so FTP server times out.

You and others have pointed me to downloaders suggesting issue is user side.  I have tried two FF add-on downloaders with 250MB results. No change from FF built in downloader.

Thank you again for your continued patient courteous support...seems silly for me to get frustrated over this issue while others are experiencing Infections and Product Install difficulties.  

as always respectfully submitted

bjm_ 

[huwyngr Norton Fighter]

Actually you are not the only one to be confused! I was the one who mixed the two NRT items which is why they put the B in the Recovery Tool!

Sorry about that.

In haste .....

[mdoc7]

There is another anomalous characteristic in the FTP site, and it's happened twice in the downloading of the NBRT ISO file.  The pix here tells the story:

Look at the last line.  The story is:  "I have received the entire file, but the transmission is not completed and not terminated."  The "Left" column (time left) has reached zero, yet the transfer is still taking place and the size of the file is still increasing. 

The second to last line tells the same story: the file size continued to grow until I manually stopped the transmission, at a filesize of 581.51 MB.

There's something wrong in the flow control communication or in the handshaking protocol used.

At this writing, the transmission in the last line concluded its transmission on its own with a filesize of 490.44 MB.  I don't think that's the correct size. 

Message Edited by mdoc7 on 10-07-2009 02:02 PM

[edit: resized image to correct page formatting] 

Message Edited by Tim on 10-07-2009 11:28 AM

[garyt · Accepted solution]

We have done some internal testing using a different location for the Norton Bootable Recovery Tool ISOs. Please find URLs below for each of the supported product versions:

Norton 360 v3: http://liveupdate.symantecliveupdate.com/upgrade/NSS/ISO/NBRT_N360_STANDARD_Retail.iso

NAV 2010 (Retail purchase): http://liveupdate.symantecliveupdate.com/upgrade/NSS/ISO/recovery_nav_x86.iso

NIS 2010 (Retail purchase): http://liveupdate.symantecliveupdate.com/upgrade/NSS/ISO/recovery_nis_x86.iso

NAV/NIS 2010 (Online purchase): http://liveupdate.symantecliveupdate.com/upgrade/NSS/ISO/NBRTSOS.iso

We are also looking into the cause of the original problem and will post an update once our investigation is completed.
 
Regards,
Gary

(Edited formatting.)

Message Edited by Dave_Coleman on 10-08-2009 11:11 AM

[mdoc7]

Thanks, I'm grabbing the NIS ISO from there.

[rustybucket]

Gary,

Thanks for the update.  Downloaded NIS file - no problems!  Saved OK / Burned OK / Boots OK / & even Updates OK.  Also noted .iso image size has changed.  Now includes updated defs to 10/03/09.  Not sure if servers had extra traffic - but download was even slower than the original ftp site link.  Started faster but soon came to crawl.  ZZZzzzzzz

Thanks again.

RustyBucket

edit - spelling

Message Edited by rustybucket on 10-07-2009 11:37 PM

[garyt]

Rusty

Thanks for the feedback. It could have been server traffic, we'll keep an eye on that. Glad the ISO downloaded and burned etc... correctly.

Regards

Gary

[mdoc7]

When I downloaded this, it was 3 times faster than at the FTP site.

I also had nary a problem with the ISO.  The earlier ISO downloads from FTP were all corrupt.  Received filesize is 300.5 MB

[Boofo]

The recovery_nis_x86.iso file from the link above is 2 MB bigger than the one I downloaded from one of the earlier links. And is was not corrupt as I burned it, and it ran fine. So they were not ALL corrupt. Just for some people.

Message Edited by Boofo on 10-08-2009 12:16 AM

[dbrisendine Norton Fighter]

Yes, thanks garyt.  The file downloads correctly from the new links whereas from the FTP it was always kind of hit and miss for me and others.  Definitely seems to be a server issue.  Thanks for the help though.