Norton Internet Security / Norton AntiVirus

[rustybucket]

Seems like the NBRT for NIS2010 does not work.  File size does not match description.  Should be around 291MB.  Actual download is around 250MB.  It is a valid .iso file and will burn to a cd - but will not boot without crashing.  Tried multiple downloads/burns and tested on multiple machines.  Crashes every time.  Downloaded direct from FTP site & (same resulting link) from symantec web page:

http://www.symantec.com/norton/support/globalmaps/recoverytool.jsp

It would be nice to have a reliable boot disk.

Please flag this issue for Symantec employees to check.

Thanks.

RustyBucket

[PSteinberger]

Hi  RustyBucket

    Congrats on joining the Forum. Try to download again from the address you used. Maybe corrupt  If not download directly from the FTP site    ftp://ftp.symantec.com/public/english_us_canada/recovery/nis/recovery_nis_x86.iso

[Turbo]

---

rustybucket wrote:

Seems like the NBRT for NIS2010 does not work.  File size does not match description.  Should be around 291MB.  Actual download is around 250MB.  It is a valid .iso file and will burn to a cd - but will not boot without crashing.  Tried multiple downloads/burns and tested on multiple machines.  Crashes every time.  Downloaded direct from FTP site & (same resulting link) from symantec web page:

http://www.symantec.com/norton/support/globalmaps/recoverytool.jsp

It would be nice to have a reliable boot disk.

Please flag this issue for Symantec employees to check.

Thanks.

RustyBucket

---

To troubleshoot your issue I just downloaded the ISO file for the bootable cd for NIS 2010 from the link in your post, it's on my desktop now. File size is 291 MB. If you're only getting 250 MB that's probably why it's crashing.

[rustybucket]

Huh?  Check that out.  Just tried again.  WATCHED it download.  ZZZZzzzzzz.  Sure enough - it thinks it going to download ~291MB of .iso data.  Gets to the ~251MB mark and quits.  Exact same file size each time.  251,104KB.  .ISO file burns just fine - just crashed with I/O error every time.  Tried to download on 09/15, 09/20, 09/27, & now 09/28.  Got same results.  Dang GREMLINS!

Never had problems with any other downloads.  Everything else seems to be ok.  Will try Firefox and see what it does.  Will update status tomorrow.

RustyBucket

[Boofo]

What are you using to download it? Sounds like it is downloading a cached file.

[Brubaker]

Hi rustybucket,

I just tried downloading using your link. The ISO that I got is 305,620,992 bytes (291mb). It appears you have a problem with your download manager. Can you try downloading using different software?

[rustybucket]

Still no luck.  Tried both IE8 & Firefox 3.5.  Get the same result each time.  Even saved download file to several different locations.  Exact same file size.  Using Vista Ultimate SP2 w/all patches.  Cleaned out all of the temp files using both Sytemworks Express Cleanup and Webroot WIndow Washer.  Only apps running are NIS2010 & Ghost14 (Ghost is idle - set for manual backups).  No accelerators installed.  I can download the N360 NBRT just fine - not the NIS2010 NBRT.  I have rebooted everything - SB6120 cable modem / WRT610N router / computer / & my mind.  Not sure how I would be snagging a cached file.

RustyBucket

[Boofo]

I would try doing a hard reset and maybe rebooting and trying it again.

[Brubaker]

---

rustybucket wrote:

Still no luck.  Tried both IE8 & Firefox 3.5.  Get the same result each time. 

---

If you have access to a second computer, try downloading there. That may be the easiest way to get a workable ISO. Then you can continue troubleshooting why you're unable to get a clean download on the current system.

[Phil_D Norton Fighter]

Hello RustyBucket,

Although I am getting the full 291MB download, I am experiencing similar issues when after the Recovery Disc loads, there are Error reports of "O/S not found" or "Drive not present or removed".

I have tried multiple burning programs and have also tried the Symantec recommended Gear ISO burner. I have used different download locations and multiple computers have been used to download / create / test the discs.

I will be sure to communicate this information to Symantec.

FWIW, I had no problem creating last year's NIS 2009 Recovery Tool - worked like a champ.

Hang in there! (and don't make any more "coasters" until we get some input).