Norton Internet Security / Norton AntiVirus

[pmiller]

Hi all, hope someone can help,

I have just installed Norton Internet Security 2008, when i try to run a quick scan it always reaches SecurityRisk.URLRedir and then freezes.

For your info, i am running windows xp and have tried formatting my hard drive and re-installing Norton but it still does the same. I have checked my host file for suspicious entries and there is nothing in there.

I have tried contacting the online help many times for hours on end and achieved nothing.

Hope someone can help!

Regards,

Paul

[Stu]

Have you tried to exclude that file from scanning?

[pmiller]

Sorry to sound stupid, but how do i do that?

It can carry out a full scan without stopping but a quick scan always causes it to crash.

[Floating_Red]

I would use the Norton Removal Tool.  Just type in "Norton Removal Tool" in to the Search box at the top-right-hand-side of this Web Page and Select the "Download and Run the Norton Removal Tool".

[Floating_Red]

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pmiller wrote:

Sorry to sound stupid, but how do i do that?

It can carry out a full scan without stopping but a quick scan always causes it to crash.

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Open your Norton Internet Security > Click N.I.S. tab > Settings > Norton Internet Security Options > Exclusions.

I would maybe try the N.R.T. first, though.  You get to re-install your Norton Product after you re-start your computer after using the N.R.T..

In the Transaction Security, Turn On the Crimeware Protection; this will not solve your Problem, it is just a Security Feature which is Turned Off when you install N.I.S., for some strange reason!

Message Edited by Floating_Red on 07-14-2008 07:59 PM

Message Edited by Floating_Red on 07-14-2008 08:03 PM

[Stu]

Why not try the easy way first?

After we can always use the Norton Removal Tool

[pmiller]

Hi, i wrote SecurityRisk.URLRedir in the files to exclude section, ran a scan and it still crashed.

Shall i try the NRT? Whill that be any different from formatting and reinstalling NIS which i have already tried? 

Message Edited by pmiller on 07-14-2008 12:19 PM

[Stu]

yes

Than please do. Keep us posted

[mcullet]

Hi all,

Sorry to ask a silly question ... isn't SecurityRisk.URLRedir a virus or some sort of nasty?

The removal instructions are here.  According to Symantec

"SecurityRisk.URLRedir is a detection for suspicious entries added to the hosts file.

The entries typically redirect security or operating system related URLs to the local host or to a malicious IP address. This technique is used to prevent access to security-related and operating system update sites."

 You need to turn off windows restore - standard stuff when trying to clean house.  If you are having trouble booting in safe mode use MSCONFIG and edit boot.ini ...check safe mode.  This will force XP to start in safe mode and let you run the scan (theoretically).

I'm puzzled ... you have reformatted your drive.  Does this mean you also did a complete reinstallation of your operating system and programs? 

If so, during the process, did you happen to use backup CD's / DVD's / floppies / USB sticks? Something does not add up ...

Reformatting *should* do the trick with most nasties excluding those which create hidden partitions. But I have found no info on this beastie to suggest it creates a hidden partition - and nothing to explain why you had difficulties.

See how you go with the Symantec Removal Instructions and please let us know how you go.

I can't see any purpose served in using the NRT just yet ...

Cheers.

(Pls remember to turn off system restore BEFORE you try to fix this)

[Floating_Red]

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mcullet wrote:

Hi all,

Sorry to ask a silly question ... isn't SecurityRisk.URLRedir a virus or some sort of nasty?

The removal instructions are here.  According to Symantec

"SecurityRisk.URLRedir is a detection for suspicious entries added to the hosts file.

The entries typically redirect security or operating system related URLs to the local host or to a malicious IP address. This technique is used to prevent access to security-related and operating system update sites."

 You need to turn off windows restore - standard stuff when trying to clean house.  If you are having trouble booting in safe mode use MSCONFIG and edit boot.ini ...check safe mode.  This will force XP to start in safe mode and let you run the scan (theoretically).

I'm puzzled ... you have reformatted your drive.  Does this mean you also did a complete reinstallation of your operating system and programs? 

If so, during the process, did you happen to use backup CD's / DVD's / floppies / USB sticks? Something does not add up ...

Reformatting *should* do the trick with most nasties excluding those which create hidden partitions. But I have found no info on this beastie to suggest it creates a hidden partition - and nothing to explain why you had difficulties.

See how you go with the Symantec Removal Instructions and please let us know how you go.

I can't see any purpose served in using the NRT just yet ...

Cheers.

(Pls remember to turn off system restore BEFORE you try to fix this)

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Yes it is; however, since it does not happen with the Full System Scan suggests that the Quick Scan Scanner has an Error in it and also means that the User's system is Virus-free.