Norton Internet Security / Norton AntiVirus

[bneall]

I've been on the phone and chat for the last 2 hrs with TELUS tech support and Norton Tech support. I've asked both service providers to escalate. Temporary solution from Norton is to turn off outbound email scanning. Hopefully, someone will look into it further. I suggest any other folks with the same problem to contact both service providers as well - the more complaints the sooner it will be fixed.

[drivesamini]

I too have been dealing with this problem since 9:15 pst without solution. My diagnostics: So far I have established with telus that my email is working correctly.Then telus said it was Norton's problem. I waited about two hours on Norton's line waiting for a human being. She had me deinstall the product then we got cut off. I called Norton again, waited a while on hold and then succeeded in reinstalling on my own. Did a quick scan - no issues. Then thought the problem was solved so I rang off Norton. However I later got the same error message. Now I am back on hold again.

[bc59]

I am relieved to see I am not the only one.  I started having problems Friday evening (27th)I thought it was me...tried clearing everything, running scans, cleaning up mailbox, restarted computer.  Was fine for a while, then it would start up again.  The only way I am able to successfully reply to an email is by starting a new one.  I gave up waiting for telus

[drivesamini]

testing it with the outbound email scanning off - no error msg - then back on - no error msg in five minutes. I am signing off now. Norton will be calling me tomorrow morning to see how things have been. Have a good evening.

[Babar]

This error message does not seem to be caused by Norton. I ditched Norton a few years ago (switched to MS Security Essentials), but I recently got that message when I tried sending emails. If I persist, and keep resending the email, it eventually goes out. This could be a TELUS problem.

[poohbear]

I just got Telus on Thursday and I am getting the same error messge from Norton, never got it before with my other ISP..seems like it must be a Telus thing, is a little frustrating, having to keep trying to send the same email hope they can do something about it.

[juliaroberts]

Here is the original search work that I did when I started this discussion thread.

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/451-4-2-0-internal-queueing-error/td-p/...

The essence of the discussion here is that

1. It is an ISP issue in the USA - i.e. no Telus ISP here ... which suggests that this maybe a Norton issue

2. The 451 error was previously described by Norton as Internal Queueing Error in the USA

3. Users were both annoyed and frustrated.

I dont know if this helps!

[dusty11]

I started having this problem three days ago.  When I send, I get this error message and in the sent folder it appears that it went.  It hasn't however and if I click on the email in the sent folder and choose to forward it, it will go!  Very frustrating.  CHEERS!!!

OS is windows 7 and using outlook.  and I am on Telus as well.

[yank Trojan Terminator]

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juliaroberts wrote:

Here is the original search work that I did when I started this discussion thread.

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/451-4-2-0-internal-queueing-error/td-p/...

The essence of the discussion here is that

1. It is an ISP issue in the USA - i.e. no Telus ISP here ... which suggests that this maybe a Norton issue

2. The 451 error was previously described by Norton as Internal Queueing Error in the USA

3. Users were both annoyed and frustrated.

I dont know if this helps!

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Has anyone else noticed this seem to be a late April occurence?  The theead above covers April 2010,  April 2011, and now it is occuring in April 2012.

Perhaps someone a lot smarter than I am could figure out what is common between the 3 years during April. Security Certs, something requiring updating on an annual basis - I sure don't know??? 

[ctworek]

Your theory on the April timeframe for last three years is very interesting.  I have been frustrated with Telus as they claim it is a Norton problem (and friends using other products have not reported issues plus my Apple products which use no antivirus are working happily).  I have yet to reach any live "no fee" person at Norton.  Yet the complaints this year are coming from Telus users so there must be a tie somewhere. 

I am currently running with Norton scanning turned off for outgoing messages and all seems to be well again.  My buddies are all laughing and saying that I should convert to Microsoft as at least their service is free. Personally, I think it is time to go 100% Apple - I have been amazed (vs. PC) how little time I have wasted fixing stuff the past 4 years.

If your theory is correct, May starts tomorrow and this problem should disappear.