04-30-2012 11:18 AM
I am also on Telus and they have insisted that this is a Norton issue. It was lost on the agent that I have the same send issues on my I-Phone which does NOT have Norton on it. Very interested in what solution comes up.
04-30-2012 11:22 AM
Another TELUS/Norton user experiencing the same error. Happens with replies only and not all of them. Haven't found a distinct pattern yet. My messages all appear in the sent box - but haven't not tested to see if they did actually go through. It has only been happening for about 48 hours.
04-30-2012 11:41 AM - edited 04-30-2012 11:44 AM
Norton Email Scanning supports only Port 25 for sending and Port 110 for incoming messages. Issues such as the one now being reported are not unheard of when Norton scanning is enabled and ports other than 25 and 110 are being used. I am not sure why it may have been working perfectly up until now, but it doesn't really matter: Norton cannot scan Port 587 anyway, so you may as well disable Outgoing Email Scanning if that is the port you are using.
Further, if you are using an incoming port other than Port 25, you should turn off Incoming Email Scanning as well - simply disable Norton Email Protection. In NIS you can do this on the Advanced Screen under Network Protection by clicking the toggle next to Email Protection. Norton will alert you that the system is at risk. Hover your mouse cursor over the words "Email Protection" and select "Ignore." This will stop Norton from monitoring the "On/Off" status of this component so you will not get these protection alerts when the feature is disabled.
Turning off Email Scanning does not lessen your protection at all. All attachments you receive are scanned by Auto-Protect when they are accessed, and Norton will prevent any infected attachments from opening. Anything that Email Scanning would have detected will also be detected and blocked by Auto-Protect. Outgoing message scans have no role in protecting your computer, so they are completely unnecessary. Certainly your recipients are responsible enough to be running their own AV programs, and chances of you sending them a virus are extremely remote, anyway.
04-30-2012 11:52 AM
It occurs to report another thing that's started happening around the same time - I get a duplicate message, often coming in at a later time, that gets captured in my junk mail folder. In some cases I will have already deleted the original email in my inbox. This actually happened with the email Norton sent me welcoming me to the community and notifying me of a private message regarding my registration.
04-30-2012 12:04 PM
There seem to be conflicting reports concerning whether this issue is occurring only when Norton Email Scanning is involved, or if if is also happening even when Norton is not installed. If the latter case proves to be true, then email scanning and port selection would not be the cause of the issue. Even so, it would still be advisable to disable scanning if you use anything other than Ports 25 and 110. Scanning does not work with other ports so there is no point in having it enabled. And some issues can sometimes arise when using alternate ports while the Norton email scanning process continues to filter messages.
04-30-2012 12:09 PM
Many thanks for the education. I must say that this also points to the general frustration of Norton as bloatware - if you really don't need this scanning, why have it?
I have been through the port thing with Telus before - you have flexibility and override capability until something happens - then the Telus tech (usually world class) pushes you back to "safe" house settings on everything. One of their largest issues is spam control and I suspect they were messing with their internatl controls.
I can recall a simpler and gentler time ten odd years ago when Norton was antivirsus - it now has bloated to running your PC from maintaining the system to backing up files - big joke is that other companies try same trick and you have the UN version of multiple good and bad guys slugging it out. My alternative has been moving to the expensive Apple monopoly which shows there is a place for benovalent dictatorship.
04-30-2012 12:34 PM
Turned Norton email scanning off and still getting the error within Outlook:
Task '*@telus.net - Sending' reported error (0x800CCC6A) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 451 4.2.0 Internal processing error'
04-30-2012 01:06 PM
I got the same probelsm starting yesterday. Very frustration and it is with Telus and Norton. I can't dump Telus yet because I have a contact, but I can dump Norton.
Norton has been terrible in the past, but I thought that they got their act together until now.