Norton Internet Security / Norton AntiVirus

[hcc]

This morning (April 30) am having the same problem - also use Telus ISP.  It seems to be random.  About half of my messages are getting out.  Some of the errors were replying, others were messages I originated.  I updated Norton to 2012, but that did nothing.  Problem persists.  Others at my house have the same issue on different computers.

[SendOfJive Norton Fighter]

---

lulimama wrote:

Turned Norton email scanning off and still getting the error within Outlook:

---

The error messages are originating with Telus, not Norton.  Norton email scanning components sit between your email client and your ISP and filter incoming and outgoing messages.  When Norton Email Scanning is enabled, Norton will intercept these error notices from the ISP and display them.  When the Norton Email features are turned off the notices will display in the email client, just as they would it Norton were not installed.  The error is still occurring, even with Norton disabled.  This is pretty convincing evidence that the problem is solely with Telus.

[noname]

Same issue starting today.

ISP is Telus :( and using Telus mail account.

Using Windows 7 & Livemail

SMTP Port 25

Incoming Port 110

Getting error message regardless of whether it's a new email, forwarded email or reply.  Seems to not happen when I cc myself on the email.  When error message occurs, the email appears in sent folder but has not been sent (I checked with intended recipients).  Also noticed when I checked Norton history that concurrent activity is happening on some emails sent:

Unauthorized Access Blocked (access thread data)

Actor: Windows\System32\services.exe

Actor PID: 540

Target: C:\program files\norton internet security...\ccsvchst.exe

Target PID: 2768

[gellingham]

I fixed this issue by opening up Norton and choosing the support tab, choosing "get support".... it then updated and installed something and then all my test emails to myself came through... kind of annoying when I'm a mortgage broker in Vancouver and I couldn't send any emails this morning.

[bc59]

thanks, I tried the get support suggestion, and Norton did an autofix...checked installation etc and everything was fine.  Emails went through for a short time and it started up again.  I will try to call Telus tomorrow as this is very frustrating

thanks for all  your suggestions

[KenBlackmore]

I'm having this issue too.  I'm using Telus, Office Outlook 2010 and Norton Internet Security 2012.

I tried the "get support" suggestion in NIS.  I tried it once (with outlook still running) and my test messages didn't go through.  I shut down Outlook, and everything else, and tried it again and rebooted afterward, without success.  Each time I ran it, it said that it was checking the installation but didn't actually come up with a dialog to suggest it made any changes or reinstall anything.  (I wasn't asked to approve to allow NIS to make changes on my computer.)

I started a chat session with Telus and the issue appeared to be completely new to the technician.  Unfortunately, it took 40 minutes to connect with a technician and we had just started when I was called away.  I'll have to try again tomorrow.

[jimwong10]

What happen??

All of a sudden it is quiet.

Would really appreciate knowing what happened and what was done to fix it.

Is it Telus and/or Norton?

[ctworek]

Let's go with the earlier theory that this has happened three years running at the end of April due to something Telus and Norton do in their systems. I agree - all problems have vanished and while I tried the various fixes suggested (turning off email scanning, changing ports, etc), my system is just running fine on all the original settings that were there prior to April 27. Sure glad I get to pay for all this fun!

[blaine2010]

Yes, it looks ok for me as well now that it's May. Telus could not find an issue and Norton suggested turning off sent e mail scanning but it was still a problem maybe 25% of the time sending e mails and turning off the scanning did not appear to fix it. Odd, maybe it is a late April issue every year.

[Bill_Holmes]

The problem seems to have gone away for me as well. I sent quite a few emails yesterday and all of them went on the first try.