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Visitor
JoeyCS123
Posts: 5
Registered: ‎01-12-2013

Norton Email Error Pop-ups Won't Stop

Hi,

 

So I've been encountering a problem since I started my laptop today. I keep on getting Email Error pop-ups from Norton, saying that 'my email message' was unable to be sent. But here's the problem- I didn't send an email message.

 

It appears to me that spam bot emails are sending out hundreds of emails (to people I do not know and are not on my contact list). But my email is not being used, the spam bot emails themselves are doing this. What I want to know is why is my IP address being used to do this (if this is even the problem?) 

 

I did not get only one email error, but around 4 different email errors. Here are the image links:

http://imageshack.us/a/img820/7900/emailerror1.png

http://imageshack.us/a/img819/6212/emailerror2.png

http://imageshack.us/a/img268/9417/emailerror3.png

http://imageshack.us/a/img194/3421/emailerror4.png (This error highlighted in this screenshot is the reason I believed that my these senders were sending their spam emails under my IP address) 

 

As you can see in the screenshots, it says 'Your email message,' but the problem is that I'm not sending these email messages... What could the problem be?

 

These were the 3 different errors I encountered. I blurred out the emails that were having the spam sent to. All of the emails were yahoo emails.

 

Also, the sender (which in these pictures is seen as online_pharmacy@yahoo.com) was not the only one. I also remember pharmacyshop@yahoo.com being a sender in one of these emails, as well as several others.

 

Note: I do not own any of these emails.

 

I just want to know why I am being notified of emails I am not sending... I assumed it was because the senders were using my IP address, and if so, I want to know how I can solve this problem.

 

I am also running MalwareBytes Anti-Malware, and so far I've encountered 2 objects that have been detected to be harmful. I will give you an update on this when the scan is complete.

 

I also have Norton Security Suite, but have not started a full-system virus scan yet.

 

I don't know if it helps, but I haven't been to any harmful websites lately that could have contributed to the problem.

 

I have researched the issue for around 3 hours at Yahoo!, Google, etc., with no solution. Any help is REALLY appreciated.

 

 

Visitor
JoeyCS123
Posts: 5
Registered: ‎01-12-2013

Re: Norton Email Error Pop-ups Won't Stop

I have just completed the MalwareBytes Anti-Malware Scan, and have come up with 12 objects scanned to be harmful:
http://imageshack.us/photo/my-images/32/malwarescan.png/

 

Can anyone tell me if any of these objects are contributing to my problem?

 

Also, the log file from the scan is in the attachment of this comment.

mp3jo
Posts: 1,471
Topics: 269
Kudos: 100
Solutions: 113
Registered: ‎06-27-2009

Re: Norton Email Error Pop-ups Won't Stop

your system is compromised.

 

for me it's time to say goodbye to this windows installation ...

 

do you use online banking from this pc?

 

You can go to one of the malware forums like http://www.bleepingcomputer.com to get another opinion.

 

Cheers,
Jo

Graduate of the WTT Classroom

Visitor
JoeyCS123
Posts: 5
Registered: ‎01-12-2013

Re: Norton Email Error Pop-ups Won't Stop

What do you mean it's compromised, how so?

 

And no I do not do online banking of any sort on this computer.

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Norton Email Error Pop-ups Won't Stop


mp3jo wrote:

your system is compromised.

 

for me it's time to say goodbye to this windows installation ...

 

do you use online banking from this pc?

 

You can go to one of the malware forums like http://www.bleepingcomputer.com to get another opinion.

 


 

"your system is compromised.

 

for me it's time to say goodbye to this windows installation ..."

 

 

hahahaha everyone that has been infected or is infected say goodbye to your windows,    Don'r think so, otherwise my windows should have been "say goodbye' many many times per year. yet it is not.

 

The user that stated this does not know what they are doing with malware to give that comments like that, and should not then deal with infections.

 

Please go to a malware removal forum that is protected from users giving comments like that.  

 

Quads

mp3jo
Posts: 1,471
Topics: 269
Kudos: 100
Solutions: 113
Registered: ‎06-27-2009

Re: Norton Email Error Pop-ups Won't Stop

Your MBAM log:

C:\Users\Joseph\AppData\Roaming\System32\rundll32.exe (Trojan.Downloader) -> No action taken. (end)

 

compromized means, that this Trojan.Downloader could have downloaded more malware, which spys out your personal data.

 

If it was my pc -> format c:\

Cheers,
Jo

Graduate of the WTT Classroom

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Norton Email Error Pop-ups Won't Stop

DON"T REFORMAT,  (I woud like a system to turn up after a user is told to reformat, and the infection survived what the user was told to do.)

 

Please go to the malware removal sites that have people like myself that,  actually remove infections from systems  even the harder ones, and users cannot give stupid suggestions.

 

 If that is all you are infected with that is easy, if you have the likes of zeroaccess or Pihar behind, it can still be removed by malware removal teams even if they would or do survive reformats.

 

mp3jo is not in the malware removal area.

 

Quads

Visitor
JoeyCS123
Posts: 5
Registered: ‎01-12-2013

Re: Norton Email Error Pop-ups Won't Stop

[ Edited ]

I'd like to thank both of you for replying to my thread. I did notice the trojan thing that Jo pointed out, and I've also signed up on http://bleepingcomputer.com and asked them for help as well.

 

Now I am awaiting a response.

 

And also, I've restarted my PC and deleted all 12 of those trojan files caught by the MalwareBytes Anti-Malware scan, and after this, the Email Error Pop-Ups stopped coming out of nowhere. But because of Jo's post, I am now continuing to seek extra help because I still might have malware on my computer.

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Norton Email Error Pop-ups Won't Stop

Visitor
JoeyCS123
Posts: 5
Registered: ‎01-12-2013

Re: Norton Email Error Pop-ups Won't Stop

Wow. That's all I have to say. gringo_pr (one of the malware removal guys there) was VERY helpful. I REALLY recommend http://bleepingcomputer.com to anyone having malware problems. The MBAM scan I did on my own helped alot, but this guy was extraordinary-- he went above and beyond in locating and removing other malware that was left on my computer.

 

Great website.