Norton Internet Security / Norton AntiVirus

[joebike2]

As the subject line notes Norton ID Safe and toolbar have just gone missing.  Had been working with Firefox 6 after liveupdate patches (?) were downloaded weeks ago.  But now it's gone.  I've removed Norton (using removal tool) removed Firefox ... rebooted .... downloaded both again and still no compatibility.  Actually I've done this twice.  Any suggestions?

Running windows 7 64 bit, Firefox 6.0.2 and NIS 17.8.0.5

[jithinpk]

Hi Joebike2,

You had better upgrade to the latest version of Norton Internet Security and it will take care of the issue.

Please visit the link www.norton.com/nis12 and download the Norton Internet Security 2012 and install it.

I think this will help.

Regards,

Jithin

[SendOfJive Norton Fighter]

Hi joebike2,

The compatibility patches for the latest Firefox versions were only released for NIS 2011.  Earlier versions did not receive the patches, so I have no idea why your earlier version was working with Firefox 6.  You should upgrade to NIS 2012 - it's free with your existing subscription

[joebike2]

Thanks for the input ... I upgraded to NIS 2012 and still no ID safe.  Additionally, on a second, rarely used computer running XP and Firefox 3.6 with NIS 2011, on which ID Safe worked fine, I upgraded both Firefox and NIS and .... lost the ID Safe feature.  So somethings going on here that I just don't understand ... would be pleased if someone at Norton would comment.

[umaiselvi]

Hi joebike2,

Please check if the version of Norton Internet Security is 19.1.0.28. Else you have to run live update completely and reboot whenever necessary to get the latest updates.

After this step, you should get the Norton Toolbar in Firefox 6.0.

If not,  just check the following two options:

1. In Firefox, Tools-> Addons -> Norton Toolbar 2012.1.0.30, See if it is Enabled.

2. Right click on Firefox toolbar and see if there is a check mark corresponding to Norton Toolbar.

Thanks,

Umai

[joebike2]

Hi Umai ... I've run Liveupdate 3 times rebooting each time and I've got NIS 19.1.0.28 and no Norton Toolbar under add-ons ... what next?

[SendOfJive Norton Fighter]

Hi joebike2,

Try this procedure to fix any corrupted extension configuration files in Firefox:

http://support.mozilla.com/en-US/kb/Unable%20to%20install%20add-ons?s=extension.rdf&r=3&as=s#w_corru...

If that fails, try creating a new profile to see if a damaged profile is preventing the Norton add-ons from working:

http://support.mozilla.com/en-US/kb/Managing-profiles

[joebike2]

Thanks for the suggestions regarding corrupted extension and profiles ... I have tried deleting them in the past and creating new profiles with no success ... but tried again ... and still no success.

I would have thought that completely removing both firefox and NIS and all associated files (e.g., profiles, etc.) and then reinstalling both ... while tedious would have been the solution ... well I've done it a number of times with no success ... hoping someone at Norton has another suggestion. 

[aalim]

Try this out.

Click on view and click on toolbars and see if Norton toolbar is enabled.

If not uninstall firefox,Run the Live update from Norton till it says that product has no more updates to be  installed.

Re install firefox and check if the toolbar appears.Have worked for others.

Let me know if this worked.

Cheers !

[umaiselvi]

Hi joebike2,

Do you see Norton Toolbar in Internet Explorer?

Can you post a screenshot of the 'Firefox Extensions' window where the Norton Toolbar is listed  to be more clear?

Thanks,

Umai