Norton Internet Security / Norton AntiVirus

[joebike2]

Hi Imacri ... quick note to let you know my problems are solved ... Umai noted that there were a couple of lines of code missing from my Firefox extensions.ini file ... adding those did the trick ... thanks for your assistance. 

[umaiselvi · Accepted solution]

Posting the solution to this problem, so that other users may also get benefited.

In the Extensions.ini file present in this location,  %appdata%\ Mozilla\Firefox\Profiles\SomeRandomeValue.default\extensions.ini file,

the following 2 entries should be present. If it is not present then, Norton toolbar will not be loaded in Firefox.

For NIS 2011,

Extension1=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.6.0.29\\IPSFFPlgn

Extension2=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.6.0.29\coFFPlgn_2011_7_1_3

For NIS 2012,

Extension1=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\IPSFFPlgn

Extension2=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\coFFPlgn

The numbers Extension1 and Extension2 will vary accordingly depending on the other addons present in your Firefox.

Thanks,

Umai

[umaiselvi]

Hi Joebike2,

It is great to know that your problem got solved.

Thanks to you and imacri for your co-operation during this time.

Thanks,

Umai

[lmacri Super Phishing Phryer]

joebike2:

This is great news.  Congrats to both you and Umai for persisting and finally figuring this out.

I've posted a link to Umai's solution in randomname's thread Idenity Safe Says Not Active In Firefox  here to give it more exposure.  I'm sure this will be a big help to other people having the same problem.

Just a hint for others following this thread who are trying to find the correct extensions.ini file in Firefox.  Go to Help | Troubleshooting Information and click the Open Containing Folder button as shown in message # 14 of this thread to browse to the correct location of your default FF profile.

Now the bad news.  I see FileHippo posted Firefox 7 Beta 6 yesterday, so the "stable" release of Firefox 7 must just be around the corner. Oh, joy.

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS