09-03-2012 04:52 AM
I noticed that with the new update, Norton IS only stay running for a few minutes and then it quits/crashes. I have it installed on 3 PC's and it does this on all 3 PCs. One of the three that it keeps quitting on is a brand new fresh install. All 3 PC's are running Win7 Pro 64bit with all of the latest patches applied.
Is there a log file I can look to, to provide some more meaningful informtion or get to the bottom of this? It is very consistent between all machines and it is definitly brand new behavior so I suspect, but I cannot verify, that it may be tied to the latest release.
Solved! Go to Solution.
09-03-2012 07:10 AM
Do you now or have you ever had another security program on your computer? If so, you will have to remove it with the removal tool for that program.
As it is on all 3 computers, are they all configured the same as far as software that is installed on them?
Are you able to run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?
09-03-2012 08:15 AM
I do not have any other security program running besides Norton, nor have I ever had a different one installed.
All 3 computers are configured similar but not exactly the same. They are all up do date on all Microsoft software updates. They are all running the same version of Win7 Pro 64bit SP1. One is a i7 Hex Core Desktop workstation, the second is a bootcamp partition on a 2011 MacBookPro and the third is a brand new Asus AMD E-350 APU. I just tried doing updates on them and they run updates fine and are running the latest version. I just did a test on both desktop. I opened up IS and did an update. The update completes and I get a running timer of "How long since last update". I also opened up Process Hacker so I could see what process are running. You can see from the first screen shot that ccsvchst.exe is running fine. Almost at exactly 5 minutes after an update on either desktop (which run at dramtically different clock speeds so something is timing to a real time clock) a new symantec process comes up, cltlmh.exe. When this comes up it stays for about one second and then both process dissapear and IS quits. While I've not checked the laptop, I suspect it is the same as I did time it and it was also at 5 minutes and then it crashes.
Before the crash:
09-03-2012 11:29 AM
Did some searching around and found this thread:
Low and behold that is both the common factor on my machines and I belive what was causing the issue. I upgraded TortiseSVN to the latest version, 22.214.171.12448 and that appears to have resolved the issue.
I wanted to post this for others who might also be having the same issue. It looks like the newest version of Tortoise fixes this. That's good as I'll uninstall Norton before I uninstall TortoiseSVN. I'm a developer and I can't function without it......
09-03-2012 11:53 AM
Glad to hear you found the solution.
The Tortoise issue is one I have seen and suggested in other threads. We may have gotten there together, but you beat me to it
09-03-2012 02:16 PM
Nice to see that TourtoiseSVN posted this with the .9 update:
<< Well, we messed up the last release: there was a bug that caused other applications to crash. And since we try to play nice we're releasing a new version. >>.