Norton Internet Security / Norton AntiVirus

[johnkuhn]

It would be nice if a person could actually talk to a Norton rep instead of trying to dig endlessly through the "help" screens...

I was thinking today that with my passwords stored on Norton Identitysafe, rather than being written down, if my computer crashed I might be in a bad way.  But then it occurred to me that maybe Norton stores this info "in the cloud".  Does anybody know if passwords can be recovered if one's computer crashes (other than the main login password)?

[SendOfJive Norton Fighter · Accepted solution]

Hi johnkuhn,

Identity Safe data is not stored in the cloud.  There is a method, however, for users to create backups of the data.  These backups are created as .npm files which can only be restored to Norton Identity Safe.  When you are logged into Identity Safe go into the settings (located in Web Settings) and use the "Backup Identity Safe Data" option to create a backup.  Copy the backup to external media such as a CD or thumbdrive, so that you can recover your information if your system should meet with some dreadful misfortune.  In NIS 2011 you can also export the data in plain text as a .csv file.  See the Norton Help Center (Support > Help) and look under Identity Safe, exporting data in the index for the procedure to follow.

[johnkuhn]

SendofJive, thank you so much for your clear answer and instructions!!!

[SendOfJive Norton Fighter]

You're welcome.  And good for you for thinking about this before disaster strikes, rather than after it's too late (we see far too many of those situations reported here).