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Contributor
doug7840
Posts: 10
Registered: ‎01-21-2010

Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

I installed a new SSD 2 months ago, and reinstalled Vista Home Premium and Norton Internet Security 2013. I turned off windows defrag, and in Norton settings, I set Norton Idle TIme Optimizer  to OFF.

 

But last night I noticed that the Optimizer still ran on Oct. 8, according to Norton Tasks. I verifed that under Settings the Optimizer is OFF.

 

Seems impossible. I'd like to be sure that Optimizer won't run, since defragging is apparently not good for a solid state drive.

 

Any solutions? I used online Chat with tech support, but they couldn't solve it.

Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

Hi doug7840

Can you check in the Norton history to see if the optimiser process completed?  From my understanding Norton will recognise its a SSD and will not run the optimiser tool.

 

I have NIS 2012 so I don’t know what is available on the 2013 version.  Do you have Norton utilities installed, check in windows add/remove programmes?

 

What trial security software came with the computer as you have reinstalled vista?

 

 

ATB

 

intesec

Regular Contributor
joen
Posts: 249
Registered: ‎11-20-2009

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

d:

>  reinstalled ... Norton Internet Security 2013

>  I turned off Windows defrag

>  in Norton settings I set Norton Idle TIme Optimizer to OFF.

 

Here's a possibility.

 

After the (re)install perhaps you then did the liveupdate and restart process a couple of times (like they advise).

 

After there were no more updates you _then_ went into settings to set them the way you want them.

 

But in the meantime, unknown to you, during the time that NIS was running on your computer -- ostensibly updating -- it also did its "normal routine" of checking the settings (which you had not changed yet).  And NIS set the flag to run Idle Time Optimizer.

 

Someone posted in this forum some time ago that once ITO has "begun" that it has to complete.

 

If that is true, then you want to keep checking your history to see if ITO runs again (or not).

Contributor
doug7840
Posts: 10
Registered: ‎01-21-2010

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

I've been checking every week to verify Optimizer wasn't running; for about a month Norton Tasks indicated that it had never run, and then a few weeks ago I noticed it ran for 18 seconds, and did not complete. I took this as a favorable sign, that NIS identified it as an SSD, and so terminated. 

But then last night I noticed that it had run again the prior evening, and history says 'complete'. It only ran for 4 minutes, but the SSD is new and probably not very fragmented. But even so, the task was completed in that 4 minutes.

 

I've increased the 'idle time out' to 30 minutes, rather than the default 10 min. I'll try to remember that if I'm not using the computer, to put it in sleep mode.

 

If I'm streaming a video, or watching youtube, or a DVD, but not moving the mouse or using keyboad, is that considered 'idle time'?

F4E
Posts: 3,796
Registered: ‎05-23-2009

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

doug7840, have you installed many new applications as it states in the Idle Time Optimiser info, that it normally runs when a new application has been installed and when the system is idle. I realise you had it set to off, but this information may help to decide which settings best suit you

 

Idle Time Optimizer lets you configure Norton Internet Security to defragment your boot volume or the local disk that contains boot volume when your computer is idle. Norton Internet Security automatically schedules the optimization when it detects the installation of an application on your computer and your computer is idle. If you start using your computer again, Norton Internet Security stops the optimization task, and starts optimizing the next time that your computer is idle. This way, the background job of optimization does not affect the performance of your computer.

Optimization rearranges file fragments into adjacent or contiguous clusters in the hard disk. It improves the computer performance by reading the files into the memory faster. Optimization also maximizes the usable free space on a disk by grouping most frequently used files and infrequently used files. In addition, it consolidates free space to avoid fragmenting newly added files.

You can use the Idle Time Optimizer option to optimize the boot volume during the idle time. To access the Idle Time Optimizer option, go to the Norton Internet Security main window, and then click Settings > General > Norton Tasks > Idle Time Optimizer.

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Regular Contributor
joen
Posts: 249
Registered: ‎11-20-2009

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

f:

> I realise you had it set to off

 

Because that's what he (and many others) wanted.

 

> this information may help to decide which settings best suit you

 

The best setting for defragmenting is off.

 

That allows the user, not some program set to auto, to decide when it should run.

 

> If you start using your computer again, Norton Internet Security stops the optimization task, and starts optimizing the next time that your computer is idle.

 

Which means that the user could have been doing absolutely anything in the meantime: installing software, uninstalling software, copying files, deleting files, etc.

 

I prefer to manually start defrag and let it run to completion without "confusing" it.  lol

 

The average user has no need to run defrag a) automatically or b) often.

 

On a computer that I use daily, I manually run defrag quarterly.  The last time I ran it, the pre-analyze feature said that it was only 4% fragmented.  Hardly worth it, but since I have multiple computers to use, I did it anyway.  Quarterly.

 

And it is better to use a product that is superior to MS's default product, defrag.exe, which NIS calls.

 

There is consensus that Defraggler is better than MS's.  Get it from www.piriform.com, not from some third party website.  The free version is fine.

lmacri
Posts: 1,579
Kudos: 641
Registered: ‎05-05-2009

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

[ Edited ]

Hi doug7840:

 

Is your SSD the only drive on your system?

 

As intesec stated in message # 2, Norton products should not attempt to defrag a SSD. The documentation for the Idle Time Optimizer leaves something to be desired, but there is one N360 support documentation here that states:

 

"Disk optimization does not run on PC with solid state hard drive"

 

I've heard of reports in the forum where the the Idle Time Optimizer (Settings | General | Norton Tasks) seemed to lose its setting and the Insight Optimizer task would start during idles even though the setting was set to Off.  Try toggling the switch for the Idle Time Optimizer to On, save and exit the settings, and then immediately go back into your settings and toggle it back Off.  Then change your Windows power settings to delay sleep mode (see here) and leave your computer in idle mode for a few hours to see if that solves the problem.

 

EDIT:

 

...and further to your question in message # 4 about streaming video and watching DVDs, it depends on the circumstance but there is a feature in NIS called Full Screen Detection (Settings | General | Silent Mode Settings) that will put NIS into "Silent Mode" and suppress background Norton idle tasks like Insight Optimizer if you are running an application in full-screen mode.

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MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Contributor
doug7840
Posts: 10
Registered: ‎01-21-2010

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

Thank you for the replies.

 

Yes, my laptop has only the SSD and a DVD drive, no others.

 

Re:"Disk optimization does not run on PC with solid state hard drive"

I had read that also when searching for help, and that is why it seemed impossible. I suspect it may have something to do with the fact that this computer is still running Vista, rather than windows 7, and probably there are not lots of people using SSD drives with Vista, so perhaps things didn't get tested too thoroughly.

 

Re: delay sleep mode  and the link mentioned--I will try this; it seems useful

Also, the Full Screen Detection feature should be helpful. 

 

I'll tinker with the settings a bit, and monitor the automatic features carefully, i.e. make it less automatic and more 'manual'.

 

Again, I appreciate the suggestions. Thanks.

lmacri
Posts: 1,579
Kudos: 641
Registered: ‎05-05-2009

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

[ Edited ]

Hi doug7840:

 

Let us know if toggling the Idle Time Optimizer switch doesn't work.  Users occasionally report that a corrupted NIS installation will cause the the Insight Optimizer task to run constantly (see comments by BugOutMachine and ghjbox here), and you might even be having problems with your Vista BIOS or device manager recognizing your new drive as a SSD.

 

Regardless, I have the Idle Time Optimizer set to Off in NIS v. 20.4.0.40 and the Insight Optimizer task has never attempted to run on my 32-bit Vista system.

 

NIS 2013 Insight Optimizer.jpg

 

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MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Regular Contributor
neigh-ho-ma
Posts: 190
Registered: ‎09-10-2009

Re: Norton Idle TIme Optimizer is set to OFF, but Norton Tasks says it ran 2 days ago

I'm wondering if doug7840 overreacted to the trigger word "Optimizer".

I run Windows 7, and keep NIS updated and upgraded.  I don't have an SSD.  Through the changing versions, the settings have not changed in regards to the "Idle Time Optimizer".  That has always been off.  (Microsoft Defrag--I use a 3rd party utility.)

Specifically to the problem at hand, on my PC, "Insight Optimizer" is listed in Performance/Norton Tasks.  If "Idle Time Optimizer" was turned on, what would be listed in Performance/Norton Tasks?  If the answer is NOT found listed on doug7840's PC ...