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Visitor
gmoritz
Posts: 6
Registered: ‎07-21-2012

Norton Info Alert - You have turned off your antivirus protection.

I keep getting a Norton info alert box that pops up telling me that:

 

You have turned off your
antivirus protection.
Your PC will be vulnerable
to viruses and other threats.

 

Does anyone know why this is happening?

---------------------------------------------------------

I'm running : Win XP // Norton Internet Security version 19.7.1.5

 

When I bring up NIS it says "System Secure."  What explains this divergence of status?

peterweb
Posts: 8,782
Kudos: 1,372
Solutions: 343
Registered: ‎04-17-2008

Re: Norton Info Alert - You have turned off your antivirus protection.


gmoritz wrote:

I keep getting a Norton info alert box that pops up telling me that:

 

You have turned off your
antivirus protection.
Your PC will be vulnerable
to viruses and other threats.

 

Does anyone know why this is happening?

---------------------------------------------------------

I'm running : Win XP // Norton Internet Security version 19.7.1.5

 

When I bring up NIS it says "System Secure."  What explains this divergence of status?


Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

 

Run Autofix by clicking on Support - Get Support. This will check you installation and fix anything it finds.

 

Try running a full system scan in Safe Mode. That way any malware cannot hide behind running Windows processes.


Things happen. Export/Backup your Identity Safe data.
Visitor
gmoritz
Posts: 6
Registered: ‎07-21-2012

Re: Norton Info Alert - You have turned off your antivirus protection.

Thanks for the reply.  It may or many not be true that I may need to manually override

live update,it needs autofix and a full system scan, but Norton is both saying :

 

You have turned off your antivirus protection. <<< and >>> System Secure.

I was looking for an explanation of this status conflict.

 

If I really had antivirus protection turned off, it doesn't seem

to me that it would report System Secure. This appears to be a bug.

 

I got NIS because it is always updated and always scanned.

If the solution to having this message pop up is to start manually intervening, that's a defect.

There are a few things up with which I will not put.

yank
Posts: 9,857
Kudos: 2,155
Solutions: 501
Registered: ‎12-02-2009

Re: Norton Info Alert - You have turned off your antivirus protection.


gmoritz wrote:

Thanks for the reply.  It may or many not be true that I may need to manually override

live update,it needs autofix and a full system scan, but Norton is both saying :

 

You have turned off your antivirus protection. <<< and >>> System Secure.

I was looking for an explanation of this status conflict.

 

If I really had antivirus protection turned off, it doesn't seem

to me that it would report System Secure. This appears to be a bug.

 

I got NIS because it is always updated and always scanned.

If the solution to having this message pop up is to start manually intervening, that's a defect.

There are a few things up with which I will not put.


Hi gomoritz,

 

I understand what you are saying and I also understand that you basically asked for a fix for the conflict of situations you seem to have.  Peterweb suggested some things to try to fix you situation, but it seems you are not too receptive to that assistance - but rather thinking it is a bug. 

 

Do you have a Fix It button available in NIS?  If so that is why it is there - to automatically scan you system and attempt to locate what is incorrect in your installation (if anything) and ifx it if it can.

 

If you do not desire to manually intervene and think that it is a defect and feel everything that goes wrong with all programs should be automatically corrected, I have to disagree with you.  Most programs require some kind of human intervention - Norton is no different.

Visitor
gmoritz
Posts: 6
Registered: ‎07-21-2012

Re: Norton Info Alert - You have turned off your antivirus protection.

> I understand what you are saying and I also understand that you basically
> asked for a fix for the conflict of situations you seem to have. 

 

As long as we are being condescending, then -no- you do not understand what I am
saying or what I asked for.  I asked "Does anyone know why this is happening?"

 

I want to know why a message is saying that I have turned off antivirus protection.

 

It has only popped up twice - the first time a month ago.

 

If NIS says "System Secure" then there is no reason for me to spend an
inordinate amount of time on something when NIS says everything is fine.

 

> Peterweb suggested some things to try to fix you situation, but it seems
> you are not too receptive to that assistance - but rather thinking it is a bug.

 

Fix what?  I want to know what the pop-up is telling me.
If you don't know then you don't know if I have a problem or not.

I don't even know what I am trying to fix.

 

> Do you have a Fix It button available in NIS?
> If so that is why it is there - to automatically scan you system
> and attempt to locate what is incorrect in your installation ...

 

No.  There is no Fix It button.  There is a big green banner that says
"System Status Secure"  It is huge and takes up a lot of screen real estate.

 

There is an old saying that goes: "If it ain't broke, don't fix it."

 

I cannot get the pop-up to appear on command.

 

Now for the condescending bit:
-------------------------------
> If you ... feel everything that goes wrong with all programs should be
> automatically corrected, I have to disagree with you.  Most programs
> require some kind of human intervention - Norton is no different.

 

Please spare me.  Just because the system assigned me a name of "newbie"
does not mean that I am.  I don't want to know how to operate the program.

 

I want to know if anyone knows why NIS says both :

 

"You have turned off antivirus protection" and "System Secure"

 

Note that I am writing this for the second time.  You didn't seem to get it the first time.

 

My work on the computer keeps me plenty busy.  Some people get off on just
running a bunch of tests, but I don't have the time.  I've got work to do.

 

I don't need lectures on the need for human intervention.
That is not what I asked: 

__________________________ Antivirus protection is NOT turned off.
__________________________ I want to know why NIS says it IS.

 

I did not ask for a fix.

 

My assumption is that Norton employees monitor this board and might have seen this.
If not, I'm not going to spend a lot of time for a pop-up that shows up at random.

 

Your advice reminds me of the days when Norton would hijack my computer to do what

should have been background tests and the company said that you have to put up with

it.  This is not a bug.  You have to work around our control of your machine.

 

I was just days away from reformatting the hard drive and installing something else

when NIS was offerred by the company.

 

See?  "Reformatting the hard drive"  You think I am too prissy to get my hands dirty.

 

I want an explanation.

dickevans
Posts: 12,354
Registered: ‎04-08-2008

Re: Norton Info Alert - You have turned off your antivirus protection.

When the pop up says that it has turned off a feature you can be sure that the feature is off. You can then do some troubleshooting to determine the cause. The system is still secure only because nothing more has happened. The first time you open a file, web site or some other activity that might compromise your securing that indication just might disappear.

As users we try to assist other users who ask for and need help. The process works best as a dialog. Should you choose not to particiapte this manner we will cease to irritate you with our attempts to assist.

Dick
Win7x64 SP1 current NIS V21
peterweb
Posts: 8,782
Kudos: 1,372
Solutions: 343
Registered: ‎04-17-2008

Re: Norton Info Alert - You have turned off your antivirus protection.

You were asking why you were seeing the pop up and the secure message at the same time. I was trying to get you to check your installation, in case something might have gotten out of place as can happen with any Windows program from time to time. If you try my suggestions and nothing is fixed, then other suggestions would be forthcoming from the volunteers here.

Things happen. Export/Backup your Identity Safe data.
Visitor
gmoritz
Posts: 6
Registered: ‎07-21-2012

Re: Norton Info Alert - You have turned off your antivirus protection.

OK.  Thank you for answering my question.  I am certainly willing to do some legwork

if I know why.  I appreciate you giving explanation to this seemingly wrong message.

 

Re: .." ... pop up says tht it has turned off a feature, you can be sure that the feature is off. ..."

 

Wouldn't the first order of

 

Wouldn't the first order of business be to turn the feature back on?

I appreciate the need to find out why this is happening, but if I'm suddenly

without antivirus protection, I should have a switch to turn it back on.

 

For the two times this has happened, when I looked at the Computer/Network/Web ...

settings, and everything is green and turned on.

 

Are you saying that my installation might be compromised and is sending false

information to the control window?  Just what do I believe?

 

It seems to me that I would need to deinstall and reinstall NIS to be sure.

 

If it is that compromised then any results from any scan would be suspect.

 

You can see my concern here.  This is a binary thing.  Either it

is working or it is totally hosed ( even though it doesn't look hosed ).

Ever hear the expression " ... a little pregnant?"

 

Again, thank you for answering the question.

peterweb
Posts: 8,782
Kudos: 1,372
Solutions: 343
Registered: ‎04-17-2008

Re: Norton Info Alert - You have turned off your antivirus protection.

I was trying to avoid a re install by having you use Autofix to check the installation.

 

Usually when a feature is turned off there is a button to "fix" the problem. If that is not showing it could indicate a problem with your installation.

 

Start with the Autofix and if that does not help and if you want to reinstall, you can download and run the Norton Removal and Reinstall tool found here.

 

If you use Identity Safe, be sure to backup/export your data, just in case.

 

Also be sure to manually run LiveUpdate a few times, rebooting as necessary, until no updates are available.


Things happen. Export/Backup your Identity Safe data.
AllenM
Posts: 10,302
Topics: 226
Kudos: 2,153
Solutions: 379
Registered: ‎12-14-2008

Re: Norton Info Alert - You have turned off your antivirus protection.

Hi gmoritz,

 

Welcome to the Norton Community.

 

A few more questions if I may since I did not see these addressed earlier:

 

1. What SP do you have on Windows XP?

 

2. Do you have any other security software installed besides NIS?

 

3. When you first observed the warning message did anything out of the ordinary precede that occurrence or since then?

 

4. Just to be sure....You said the warning message was from NIS but I just want to double check this or could the message have been from Windows?

 

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.4.0.13 * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.3.0.12