Norton Internet Security / Norton AntiVirus

[mo]

Hi Again

Try this link its found at the front of this NIS forum http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=1

[mijcar]

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Anti-Vera wrote:

Hello Quads,

Thank you for the info about Bitdefender problems. I will try again in a few weeks and see if the problem has been resolved.

I didn't know a free upgrade was possible and am not sure how that is achieved.

I registered NIS 2008 when I got the pc two weeks ago. Signing into my Norton account shows the subscription is valid until Nov 2010.

It show a valid product key, this is not the same product key as that on the cd supplied with computer (in case re-installation necessary). The account details also says it protects up to 3 pcs which was a surprise - does that mean it can be installed on my spare laptop as well?

Is there info somewhere I can read about the free upgrade? The help guide only mentions renewing subscriptions and paying for upgrades.

Regards

Anti-V

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Yes,you can install it on your laptop, too.

Here's your free upgrade:  upgrade.

If you get the download, you can use it on both computers.  You can either uninstall 2008 using ADD/REMOVE or you can let 2009 take over the process.  If you let 2009 do it, it will save ALL previous settings; but expect a long beginning (averaging 10 - 15 minutes) and a long time to complete the process after a reboot.  You just need to be patient - eat dinner - call a friend, something to pass the time (I read books).

Enjoy,

[Phil_D Norton Fighter]

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Anti-Vera wrote:

.............I registered NIS 2008 when I got the pc two weeks ago. Signing into my Norton account shows the subscription is valid until Nov 2010.

It show a valid product key, this is not the same product key as that on the cd supplied with computer (in case re-installation necessary). The account details also says it protects up to 3 pcs which was a surprise - does that mean it can be installed on my spare laptop as well?

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Perhaps you could clarify about your account and the differing product key; I may be missing something. Did you have a previous Norton Subscription? Is it a different subscription than what came with your computer?

To answer your other questions, with a valid 3 user subscription you can install NIS on three different computers. Also you are eligible for the Free update to NIS 2009.  But before performing the update it would be beneficial to learn more about your subscription and the different keys.

Thanks

edit: Sorry, I was typing as mijcar was posting.

Message Edited by Phil_D on 11-22-2008 09:21 PM

[huwyngr Norton Fighter]

This is a better source for a copy of NIS 2009 since we have been told that it definitely is the current 16.1.0.33 version and not the first version issued.

New NIS 2009: Click on this link NIS 2009

I'm installing it on my laptop as I write so I'll hold on a moment and confirm! .... Yes it is tht version.

[Anti-Vera]

Yes it is the subscription that came with computer, No I did not have a previous subscription.

I activiated the product 14 Nov 2008 and registered for an account. When I click "Norton Account" in the application next to Help it takes me online to login with a password - this lists my products NIS 2008 expiry 14 Nov 2010 and clicking view button next to it shows other details such as product serial number and product key. The product key displayed is not the same as the one on the back on the sealed envelope containing the re-installation cd. NIS 2008 was pre-installed prior to my purchase.

I live in England, does that make a difference?? 

Anti-V

[Phil_D Norton Fighter]

Anti-Vera,

My apologies if it seems I am dragging this out but sometimes OEM pre-installed subscriptions can be different than the "retail" ones, and I don't want to point you in the wrong direction.

When you purchased the computer, was it sold as having a 2 year subscription to NIS?

Is the reinstallation CD just for NIS 2008 or does it have multiple programs on it?

Thanks for your patience.

[mijcar]

Phil,

    Once before I got a product from Symantec where the code on the back was pure numerical and when I entered it into the form and activated the product ended up with a different Activation Code (alphanumerical this time) than the original.  Unfortunately, I don't recall any more about that; at the time I just assumed that one triggered the other.

[Anti-Vera]

Hello Phil,

Thank you for your patience, it is very kind of you to take so much trouble to help me.

When I click “About” in my NIS 2008 application it says the following:

Norton Internet Security 2008, Version 15.0.0.60, Dell (731)

The re-installation cd says:

Norton Internet Internet Security 2008, Dell, OEM version – not for resale. Includes 24 month subscription.

Yes, the computer was sold to me by DELL with the NIS 2008 24 month subscription featured. The purchase invoice says:

Antivirus: English Norton Internet Security 2008 (24 month subscription) with Recovery CD

There is only NIS 2008 on the Recovery CD, not multiple programs.

I am also currently in the middle of 30 day trial for Norton Save & Restore. I thought I might buy this as I was looking for a good but simple backup product. I thought it might avoid conflicts if I kept in the Norton family.

Would any of above preclude me from the free upgrade option?

Regards

Anti-Vera

 

[Phil_D Norton Fighter]

Good Morning Anti-Vera,

Based upon the 2 year subscription you described and the fact that you have a product key in your Norton Account, it appears you should have no problem updating to NIS 2009.

However, that "OEM" designation can sometimes throw a curve ball into the works. I am probably being overly cautious here, but allow me to get a definitive answer from a Symantec Employee before you proceed. I would hate to see you try to update only to find that your key does not qualify. I wouldn't want to see you have to reinstall NIS 2008 if the update to NIS 2009 does not activate.

I'll get back to you when I get an answer or maybe a Symantec Employee will jump in with the proper info.

I should point out that you are still fully protected as NIS 2008 is an excellent product also.

Best Wishes.

Message Edited by Phil_D on 11-23-2008 08:23 AM

[huwyngr Norton Fighter]

Living in England should not make any difference to how the activation works (although living in Florida now as I do makes a big difference to prices <g>) but your copy is an OEM one personalized to Dell so I should not take anything we say for granted! I see that Phil D has asked for help from Symantec on this.

I've not read back so I don't know where the 1 or 3 PC question came in but when I look in my Norton Account and click on View against the entry there it gives me additional information -- and the Norton Internet Security line reads:

Norton Internet Security (3-User) Nov 5, 2009 View 3 PCs  

Do you see something like that?