11-03-2008 08:28 AM
I'm having a problem with NIS 2009 when I try to burn a DVD or CD where the burn fails and I get an error message. This used to always happen with Norton Internet Security 2008 but I could turn off all the features and the disc would then burn without any problems. However, in 2009, it doesn't matter if I turn all the features off, I still get the error message all the time. I had no problem burning until I upgraded. I'd really appreciate some help as not being able to burn discs on my laptop is very annoying.
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11-03-2008 08:54 AM
It may be that your burning program needs full access in the Norton Firewall.
Open the main Norton window then click on Internet Settings. Go to Smart Firewall > Program Control and then click Configure.
A new window will open. Scroll down to your Burning Program and from the drop down box next to it, select "Allow". Hit Apply, OK and exit the Norton interface.
Let us know if that works.
Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
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11-03-2008 10:04 AM
Hi Phil and Vineeth,
No luck with the suggestion but thanks nonetheless. I did however have success just now after playing with MSCONFIG. I chose Selective Startup and clearing the tick box for System Services. After a restart, I was able to burn two DVDs without any problems before using MSCONFIG to reinstate the System Services. It's a bit convoluted but I'm happy I have a way to prevent unecessary coasters!
Thank you both for your repsonses!
11-03-2008 08:07 PM
11-03-2008 08:16 PM
This may b a problem of one software conflicting with other.
Like deamon tools conflicting with burning software, to resolve this permanently there is a way but tedious one.
1. Take a dvd-rw or cd-rw (rw=rewritable)
2. then select normal startup in msconfig and uncheck the programs related to burning or any way related to cd rom or dvd rom.
3. Then start ticking 1 by 1 each service and check whether burning is proper or not.
4. Whn your cd doesn't burn properly it means that service is conflicting, use add/remove to remove it or use ccleaner to remoe it if its struck in registry.
this takes 3 to 4 hrs thats y its tedious but makes your comp better.