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NKOTN1
Posts: 22
Registered: ‎03-13-2010

Norton Internet Security 2010 Activation Key

I have 2 pc's that i bought back in 2010.I also purchased NIS 2010 with a 3 pc license.I installed it on the 2 pc's leaving me with one user license left.Well just recently one of the 2 original pc's i bought back in 2010 has broken on me so i just bought another laptop to replace it.As you all know now the current version of NIS is 2012.So i have 2 questions.

 

1.Will the product key i still have available from my original NIS 2010 activate the 2012 version if i install it or do i need to install the original 2010 version,activate it then use the in product up grade to move up the NIS 2012?

 

2.Since i no longer have 3 pc's running NIS because one just broke on me will norton reset that last activation key for me just incase i do get a third pc again or will i have to start from scratch and buy another NIS product with a 3 pc lincense to protect all 3 pc's with one lincense key?

 

Thanks in advance for you help. 

Symantec Employee
Thalir
Posts: 493
Registered: ‎04-15-2009

Re: Norton Internet Security 2010 Activation Key

[ Edited ]

NKOTN1 wrote:

 

1.Will the product key i still have available from my original NIS 2010 activate the 2012 version if i install it or do i need to install the original 2010 version,activate it then use the in product up grade to move up the NIS 2012?

 

2.Since i no longer have 3 pc's running NIS because one just broke on me will norton reset that last activation key for me just incase i do get a third pc again or will i have to start from scratch and buy another NIS product with a 3 pc lincense to protect all 3 pc's with one lincense key?

 

 


1. You can install NIS 2012 on your new laptop and use the 2010 key you have, to activate it. you need not start from NIS 2010. Use this link to get the latest NIS 2012 version: http://www.norton.com/nis12

 

2. please contact Customer Support. The easiest and fastest way is the free Online Chat:
https://www-secure.symantec.com/norton/support/contact/chat/norton-chat.jsp?chatexp=cs&dept=cs&pvid=...

 

They will help you with transfering the license from your broken pc to your new laptop. so that you will be left with the 3rd user license still intact.

 

 

 

floplot
Posts: 10,350
Topics: 209
Kudos: 2,014
Solutions: 361
Registered: ‎04-11-2009

Re: Norton Internet Security 2010 Activation Key

Hello NKOTN1

 

Is the license from your NIS 2010 still a valid one? Most licenses are for 1 year and the countdown started with the installation of  210 NIS on your first computer. Many times now, a new computer or laptop comes with a trial version of some security program. That other trial program would have to be removed unless it is the same program you would want to install on it.

 

Unless you have been paying to renew the same key every year, the 1 year would be up by now unless it was a 3 year license. Even if you only used 2010 NIS on 2 computers at that time, the 3rd computer allowed would also have expired since the countdown starts for all 3 at the same time.

Success always occurs in private and failure in full view.




Contributor
NKOTN1
Posts: 22
Registered: ‎03-13-2010

Re: Norton Internet Security 2010 Activation Key

Yes i have kept the same license renewed every year so the one unused installation should still be good.Thats why i wanted to make sure i didnt loose it after installing NIS 2012 on my new computer And since my old pc it broken i want to get back that installation of NIS to use a at later time if i decide to get a 3 pc.

 

Oh one more question.Should i contact Norton first to get back the license on the broke computer before i activate the last install on my new computer or should i go ahead and install an activate NIS 2012 on my new computer then contact Norton and tell them about the broke computer to see if they will give me back the one install? 

yank
Posts: 9,325
Kudos: 2,042
Solutions: 467
Registered: ‎12-02-2009

Re: Norton Internet Security 2010 Activation Key

IMHO, I would try to regain the reactivation on the old computer first (showing I have 2 activations left) and then activate 2012 which would change it to one.

 

That is just my opinion - I feel safer with "one in my hip pocket" prior to using what is "my last one remaining" and then trying to regain it later!  :smileywink:

Contributor
NKOTN1
Posts: 22
Registered: ‎03-13-2010

Re: Norton Internet Security 2010 Activation Key

Thanks.That does sound like the better thing to do.Hopefully i want have to buy another NIS program just to get another key for 3 pc protection.

 

I hope they give it back to me since the computer is broken.

AllenM
Posts: 10,222
Topics: 221
Kudos: 2,151
Solutions: 377
Registered: ‎12-14-2008

Re: Norton Internet Security 2010 Activation Key

Hi NKOTN1,

 

I would recommend that you upgrade all of your computers to NIS 2012 or at least 2011.

 

Another advantage which was introduced with 2012 is a feature called Norton Management which will allow you in the future to handle situations like freeing up an activation completely on your own without visiting Customer Service.

 

More on Norton Management can be found below.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Activation-and-re-activation-needs-wo...

 

Hope this helps.

 

Best wishes.

Allen

 

Windows 7 Ultimate SP 1, 32 bit, 4 GB * NIS 2012 (19.8.0.14) * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS 2012 (19.8.0.14)