09-19-2009 07:04 PM
09-19-2009 08:57 PM
Welcome to Norton Community!
In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your antivirus product. From here, you may review the list of all files detected as dangerous/threats and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally. If you are sure about the authenticity of the file, and confident that it is a false positive, then submit that file to Symantec:
If it is found clean during the analysis by Symantec Security response and can be trusted as authenticated one, then Symantec will update the definitions for the detection to exclude those files and then release a patch with updated definition. So, after that LiveUpdate patch, Norton program won't detect it as dangerous/threat.
09-21-2009 12:33 PM - edited 09-21-2009 12:34 PM