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Visitor
lettonic
Posts: 2
Registered: ‎09-19-2009

Norton Internet Security 2010 block adobe air application

I have NIS 2010 installed on my computer. When I try to install an Adobe air application called Boks, I get a warning that the file is dangerous (norton said this program was behaving suspiciously on my computer ) and norton then delete the application automatically.
 
The problem is, this application has been used widely and recommended by adobe air marketplace staff. The software authors said that the only activities possible is considered suspicious by norton is that this programs always check the latest updates right after being launched.
I'd love to use this application but I want to make sure first that this software is safe for me.
 
Thanks
Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton Internet Security 2010 block adobe air application

Hi Lettonic,

 

Welcome to Norton Community!

 

In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your antivirus product. From here, you may review the list of all files detected as dangerous/threats and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally. If you are sure about the authenticity of the file, and confident that it is a false positive, then submit that file to Symantec:

https://submit.symantec.com/false_positive/index.html

 

If it is found clean during the analysis by Symantec Security response and can be trusted as authenticated one, then Symantec will update the definitions for the detection to exclude those files and then release a patch with updated definition. So, after that LiveUpdate patch, Norton program won't detect it as dangerous/threat.

 

Yogesh

Symantec Employee
makoto_sym
Posts: 48
Registered: ‎01-06-2009

Re: Norton Internet Security 2010 block adobe air application

[ Edited ]
Hi lettonic,

We are currently looking into this issue but have not been able to reproduce your issue. I was able to both install from adobe.com and directly download the installer from the developer's website manually. Please check your PM so we can investigate your situation further.

Thanks,
Makoto
Symantec Corporation
Message Edited by makoto_sym on 09-21-2009 12:34 PM
Visitor
lettonic
Posts: 2
Registered: ‎09-19-2009

Re: Norton Internet Security 2010 block adobe air application

thanks @yogesh

 

@makoto

I have replied your pm makoto, please check

Thanks