12-27-2010 07:58 AM
I am running NIS 2011 with Windows 7. Until recently the Norton sidebar gadget on my desktop was showing green with "Secure". Now it is blue with animated chevrons running from left to right. The 4 icons below the blue bar are 'greyed out'.
What does this mean?
12-27-2010 01:40 PM
Hi Cucillo and welcome to the Norton Community.
The blue animation usually indicates that NIS is in an 'Attention' state and that a fix is in progress to bring NIS back to a 'Secure' state. The 'Attention' state may simply be a case of your virus definitions being out of date eg if the last definition update was more that 4 days ago. Running LiveUpdate may resolve the issue.
Is the gadget in an 'Attention' state before you see the blue animation?
If your Window's account has Administrator privileges and you click on the 'Attention' area of the gadget, NIS will then begin to apply the fix:
Norton's AutoFix functionality cannot be accessed using a Standard User account under Windows. Log in as an Administrator and open NIS 2011. If NIS is in an 'Attention' state, you will see a large 'FIX NOW' button in the area usually occupied by the Activity Map. Click this button to begin the fix process.
If NIS is not in an 'Attention' state, then click on the 'Support > Get Support' menu on the main NIS interface. This will run the AutoFix feature which should resolve any outstanding issues and will bring NIS back to a 'Secure' state.
12-28-2010 12:52 AM
Thanks for the quick response (and the warm welcome). Alas. the Autofix sugestion did not fix it. I notice that the NIS icon in my system tray has a grey tick instead of the usual green one. Perhaps this is a symptom of the same problem.
Could the problem be related to the fact that I have only 4 days left on my current subscription ? Unless you have any further ideas, I guess I will find out when I renew it soon.
12-30-2010 12:33 AM
I'm curious about the grey tick on the system tray icon that you mentioned. Please advise what version of NIS 2011 you are using (Support > About). Is it 18.1 or 18.5? If it's version 18.1, then could you please reboot your PC if you haven't done so in the last 24 hours. Norton are currently pushing the18.5 Product Update for NIS 2011 to randomly selected customers so you may have this update waiting to be applied to your PC (it requires a restart to finalise). After the restart, please check your version number again as I'd like to eliminate a pending product update from the equation.
If you still see the grey symbol on the system tray icon after a restart then please select 'Support > Subscription Status' from the main NIS interface This will run a Subscription Status Check on your product and will synchronise your local subscription information with the information held on the Symantec servers.
Let us know how you go with this.