02-28-2012 08:20 PM
You should not have to remove NIS11. First, backup your Identity Safe data. Instuctions are here. - https://www-secure.symantec.com/norton-support/jsp
Easiest way to go is open NIS and click Support > Check For New Version. Then just follow the prompts. Remember to run Live Update, rebooting as required, ntil you are up to date.
Let us know how you get on.
Windows 7 x64 SP1 N360v22.214.171.124 NU16 SSR 2013 Secunia PSI SpywareBlaster NoScript MBAM free SAS free
02-28-2012 11:17 PM
If you are having any sort of problem with NIS 2011, then I would recommend the removal of NIS 2011 first before you install NIS 2012. If you are having a problem, then I would recommend this method. First though, please backup your identity safe file.
Success always occurs in private and failure in full view.