Norton Internet Security / Norton AntiVirus

[WilB]

Last week I was running the 2010 version of Norton Total Internet Security. It gave me a list of updates to install and so I tried. It wasn't able to and gave me an error message starting with, "A virus framework based SPMOS...". I went on the discussion board and the only solution I was able to come by was to install the 2011 version.

After Installing, it worked for the rest of the day. Then the next day when I tried to bring up the program, I recieved a blank Norton program screen and the message saying that it was not located anywhere in my program files. When I went to the Unistall/Change program list to uninstall it from there, nothing happened! Also, with the Norton Uninstallation Tool, nothing happened. Has anyone had this same problem and, if so, is there a way to surpass this and fix the problen to where I can get the program up and running like it was the past year? Thanks.

[CyberLife]

What happen when you run the Norton Removal Tool?

Can you log on to safe mode, and then run the Norton removal Tool?

[WilB]

When I ran the Removal Tool, absolutely nothing happened. The mouse arrow would turn into a loading symbol and then it would just stop. When I clicked it again, it would say, "Another instance of SymNRT or another Symantec repair tool is currently running. Please close this application and try to run SynNRT again". It never shows up.

[CyberLife]

Thank you!

Please log on to Safe Mode and then run the Norton Removal Tool. You can also search and delete the Symantec and Norton files in Safe Mode.

[PapauZ Norton Fighter · Accepted solution]

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CyberLife wrote:

Thank you!

Please log on to Safe Mode and then run the Norton Removal Tool. You can also search and delete the Symantec and Norton files in Safe Mode.

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Here's a step by step guide to do it:

1. Download the Norton Removal Tool: www.norton.com/nrt
2. Restart your PC
3. Before the Windows logo press F8 until you see a list
4. Select Safe Mode, and hit enter
5. When Windows is loaded, run the Norton Removal Tool

6. Reboot back to Safe Mode, and run NRT again (just to make sure it deletes everything)

Let us know the results.

[WilB]

It is successfully removed! Thank you so much. Now, do I go on and reinstall the NIS 2011?

[CyberLife]

Yes, now you can go ahead and install the NIS 2011 product. You ca download the product from the following link:

http://www.norton.com/nis11

if you see any problems during install, please let us know.