Jason459358 wrote:
Problem is that the Zotac PC never had a Nortons version on it. That was a new PC bought earlier this year and used as a media PC only to play videos with XBMC Dharma 10.1. So a bit pointless using a removal tool when there was no previous Norton's on that Zotac PC.
Hi Jason459358:
It's still possible that NIS is causing the BSODs, even though NIS 2012 is the only security software you've had on your Zotac PC. Some users experienced problems after the NIS 2012 product update from v. 19.1.1.3 to v. 19.2.0.10 (see Rogerror's thread here titled 90 Heuristic Threats Identified on a Full Scan for one example). That would tie in with your observation that the BSODs started after you installed NIS, since LiveUpdate would have to download and apply this product update during the NIS 2012 installation process. A clean re-install of NIS 2012 - including multiple wipes with the Norton Removal Tool (NRT) with re-boots between each wipe, and sometimes even an extra manual deletion of the C:\Program Files\Norton Internet Security folder after the NRT wipe - is necessary to remove the corrupted file(s).
However, it's just as likely that the BSODs have nothing to do with NIS, so if the BSODs return on the Zotac PC and you're reluctant to try a clean re-install of NIS 2012 (or downgrade to NIS 2011) using the instructions here it might be helpful if you could use Nirsoft's free BlueScreenView to interpret the Bug Check (BC) codes in your BSOD errors and then post the results. If you have another BSOD then try the following:
1. Download BlueScreenView here
2. Unzip the downloaded file (no installation required) and double-click BlueScreenView.exe to run
3. When scan is completed, go to Edit | Select All
4. Go to File | Save Selected Items and save the report as a text file named BSOD.txt
5. Attach BSOD.txt to your post (see here for instructions)
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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
