01-05-2012 12:14 PM - last edited on 01-05-2012 07:01 PM by shannons
How do I change my Norton Internet Security 2012 firewall to allow an exception on Port 1953 for anymeeting.com?
[edit: Clarified subject.]
01-05-2012 07:47 PM - edited 01-05-2012 08:10 PM
Welcome to the Norton Community!
Let me try to assist you...
With Administrator level access, look under:
Settings -> Network -> Smart Firewall -> Advanced Settings -> Configure -> General Rules -> Configure -> Add.
Go slowly. I believe you will soon see where to put the URL and Port number.
Move your new custom rule to the top of the list to be executed and save it.
Hope this works out.
01-09-2012 10:45 AM
I appreciate the effort made to help me and the suggestion below. I have eliminated my Norton programs as being the site of the difficulties I have been having. I took my laptop to a friend's house and the anymeeting.com program worked fine. The people that I have been consulting with agree with me that this then takes us to my modem/router (Westell 7500), its firewall, or somewhere upstream in Verizon's system.
On a hunch, I went into my modem's firewall setting and lower them from "normal/average" to "low". I did that, and now anymeeting works fine. As I have Window's firewall, and Norton Internet Security 2012 to backup my modem's firewall, I think I will be fine in relation to intruders.
I would like to know what changed in the Modem's settings that now lets anymeeting software function as Port 1935 is sent open? I don't know how to go about figuring that out as I haven't found anyone with Verizon who knows enough to help out. I also have the Westell 7500 manual but reading that doesn't answer my question. It may have to go unanswered as the program is working OK now that I have made a setting adjustment.
I REALLY appreciate your time and attention. It s good to know there are people out there who will help.
01-09-2012 11:20 AM - edited 01-09-2012 11:24 AM
Hello again, dcogswel:
The Westell 7500 is a good DSL modem and hardware firewall.
The problem is that Verizon should have disabled the firewall on it, since it will take precedence over the NIS 2012 (software) firewall.
So please do that on the Westell.
When you install NIS, it will disable the Windows Firewall since NIS 2012 will be in control of your system. This is normal function. Keep in mind that if you have other computers/devices which require a firewall, they will not be protected, since you are disabling the one in the Westell. You could set the Westell as you described in your above post but then you will have to look at both the NIS Firewall and the Westell Firewall.
On my own modem, I have turned off the Hardware Firewall and let NIS manage the port configurations instead on all my systems.
It's just easier that way for administration purposes, IMHO.
Hope this helps!
01-10-2012 09:13 AM - edited 01-10-2012 10:01 AM
Never ever disable a hardware firewall. That is absurd. You need both. A hardware firewall stops inbounds and a software firewall will stop outbounds. All you need to do is port forward your router/modem. It is avery easily done and here is a great free program to do that. I have a 2Wire Gateway and I always keep my hardware firewall enabled. Why not. And Verizon should NOT have it disabled by default. If that was the case then ever Netgear and Linksys router should have the hardware disabled by default. Ask any security expert around and they will tellyou to use both. Also what if there are other devices that connect to the router? Now by disabling the hardware firewall you are making those other devices insecure such as tablets or other pc's which are not running NIS.
Also here is a guide to tell you how toport forward the Westell 7500.
01-10-2012 11:49 AM - edited 01-10-2012 12:00 PM
Perhaps there is a bit of confusion here.
Both your post and mine have merit. What I was attempting to do with the OP was to simply explain that both firewalls, if not correctly configured, could lead to problems. When you created your post, I was still in troubleshooting mode and wanted to hear back with the results. Did I know whether the OP was working with Verizon and Norton at the time? Of course not.
I also clearly indicated above that if the OP had other computers/devices which require a firewall, they will not be protected.
One more thing.. dcogswel, we await your findings!
01-10-2012 12:12 PM
The web page for the Westell 7500 will show the differences in the Firewall settings for high, medium and low. It will show just what type of programs or functions will be allowed to come thru. Lowering the Westell Firewall will allow more programs to come thru the router/modem. Portforwarding or FindPorts will help also. Verizon does have the Westells and any of the different named router/modems customized for their systems also, so following the general instructions for Westells, don't always work. What many people do who use Verizon modem/routers is to bridge them which eliminates their firewall, but they also hook up to a regular router and use that firewall instead so tha they still have a hardware firewall. They are not double nat'ed because the Westell router part is disabled then.
Success always occurs in private and failure in full view.
01-10-2012 12:20 PM
"What many people do who use Verizon modem/routers is to bridge them which eliminates their firewall, but they also hook up to a regular router and use that firewall instead so tha they still have a hardware firewall. They are not double nat'ed because the Westell router part is disabled then."
Yep. I totally agree. The Westell 7500 also has wireless capability as well. They are also referred to as "Gateways" due to their sophistication and flexibility in configuration.