Norton Internet Security / Norton AntiVirus

[James_B7]

I upgraded to 2012 from 2011, and after i restarted from an update i clicked the white arrow in the bottom right of the taskbar and seen there was two norton icons there.

I thought it might be a glitch, so i just restarted again, but it was still there.

I was woundering how i can get Norton to show one icon in the tasks list in the taskbar.

Thanks.

[Sym_KeN]

Hi James.

At first check by double clicking the 2 icons. If any of the icon let Norton program to launch that is the original icon. Go ahead and recycle the 2nd icon.

This can happen if the removal is not completed.

[James_B7]

Hi Sym,

Thanks for trying to help with this issue, i have tried what you said and if i double click them, they both seem to open Norton the same way.

[Sym_KeN]

You are most welcome !

Please go ahead and remove one icon . Then try to open Norton and let me know if it is working or not.

[James_B7]

I took a screenshot for you to better explain, i am not sure where to find these two icons at in the Norton folder:

 http://i763.photobucket.com/albums/xx277/Edisnaeco/desktop-18.png

[Sym_KeN]

Okay !

If the 2 icons open the same program, please do the following steps.

1) Click on " Start " and click on " Run "   ( Windows Key + Letter " R " simultaneously )

2) Type "  msconfig  " and click on Okay.

3) Under " Start-Up " tab, check whether there is two start up entries for Norton program. If it is there, disable one and restart computer . Check the same.

[James_B7]

It seems the Norton entree is hidden in there.

[Sym_KeN]

So that follow the same steps and check under " Services " . You can check the option " Hide All Microsoft Services " and then check for Norton Services.

If you can see 2 entries, uncheck one and click on Apply and restart computer...

[James_B7]

Oddly i only see one and it is for Norton Internet Security.

[Sym_KeN · Accepted solution]

Okay. So we can try be re-installing the Norton program. As I informed it might be because of some files that is not yet removed.

1) Download and run Norton Removal Tool : www.symantec.com/nrt

2) Restart your computer.

3) Download and install Norton program ( As per the screen shot  it is Norton Internet Security )

 > Norton Internet Security : www.norton.com/nis12

4) Activate using the product key that you have.