Norton Internet Security 2012 stops working.

jamateur · ‎08-25-2012

Hi all,

My PC has installed the latest version of Norton Internet Security 2012 (19.8). It always stop working soonly after I have manualy started it. Here are some log I have copied from the Event Viewer:

Faulting application name: ccSvcHst.exe, version: 11.2.3.6, time stamp: 0x4fdbcf1d
Faulting module name: TortoiseSVN32.dll_unloaded, version: 0.0.0.0, time stamp: 0x502a8237
Exception code: 0xc0000005
Fault offset: 0x6b349a40
Faulting process id: 0xf78
Faulting application start time: 0x01cd8296eff6020b
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\ccSvcHst.exe
Faulting module path: TortoiseSVN32.dll
Report Id: ecbf6920-ee8a-11e1-be0a-101f74ed475e

Faulting application name: ccSvcHst.exe, version: 11.2.3.6, time stamp: 0x4fdbcf1d
Faulting module name: cltLMJ.dll, version: 12.8.0.6, time stamp: 0x4ff3880f
Exception code: 0xc000001d
Fault offset: 0x00029a41
Faulting process id: 0x750
Faulting application start time: 0x01cd8294c47ac1ee
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\ccSvcHst.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\cltLMJ.dll
Report Id: cfb7a179-ee88-11e1-be0a-101f74ed475e

Faulting application name: ccSvcHst.exe, version: 11.2.3.6, time stamp: 0x4fdbcf1d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00000fd
Fault offset: 0x77c81264
Faulting process id: 0x6fc
Faulting application start time: 0x01cd82709e0d360c
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14\ccSvcHst.exe
Faulting module path: unknown
Report Id: 90055ed0-ee64-11e1-831c-005056c00008

I have reinstalled the Norton but the problem has still persisted.

Please help me to resolve this problem.

Thank you very much!

Best regards.

yank · ‎12-02-2009

Hi jamateur,

There is a similar thread here:

http://community.norton.com/t5/Norton-Internet-Security-Norton/TortoiseSVN-disabling-NIS2012-service...

rchapman · ‎08-23-2012

Hi -

I also had problems with TortoiseSVN 1.7.8 [64 bit] and Norton Internet Security 2012 19.8.0.14 see thread in this forum:

NIS 2012 WILL NOT COMPLETE Scans After 8/23/2012 5:21 AM Live Update

<http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2012-WILL-NOT-COMPLETE-Scans-Afte...>

I can report that uninstalling TortoiseSVN 1.7.8 appears to have solved the problem with NIS 2012. Time and schedule have not permitted any attempts to see if the same problem occurs with TortoiseSVN 1.7.7 or if the problem is associated only with the 64 bit editions of TortoiseSVN I've wasted many hours running down this problem that should have been applied to productive work!! ;(

I am pretty much convinced that the problem was introduced by the NIS "restart required" Automatic Live Update that was downloaded to my system on or about 8/23/2012 5:21 AM CDT. TortoiseSVN 1.7.8 was downloaded and I installed it approx. 8/20/2012 23:11 CDT. No problems were noted with either TortoiseSVN or NIS 2012 until the NIS "restart required' update was performed 2012-08-23 7:49 CDT. Immediately after that update NIS 2012 would no longer complete Quick or Full System scans and NIS 2012 started to incur the unexpected terminations!

Of course, I don't consider the uninstallation of TortoiseSVN 1.7.8 to be a permanent solution to the problem and I really hope that the problem is addressed by Symantec and/or TortoiseSVN. TortoiseSVN is very important to my work and I have depended on Norton AntiVirus Products for decades so I would really hate to have to make a choice! ;)

--

jamateur · ‎08-25-2012

Hi all,

Thanks for your replies. The problem is exactly related to TortoiseSvn and Norton. Now in the waiting time for the solution from TortoiseSvn or Norton, I have temporarily installed a free antivirus product. I hope that this issue will be fixed asap.

Best regards

peterweb · ‎04-17-2008

jamateur wrote:
Hi all,

Thanks for your replies. The problem is exactly related to TortoiseSvn and Norton. Now in the waiting time for the solution from TortoiseSvn or Norton, I have temporarily installed a free antivirus product. I hope that this issue will be fixed asap.

Best regards

Just a reminder for the future.

Remember to fully remove the free antivirus using the removal utility for that product before reinstalling your Norton product. This will eliminate conflicts between the two.

Things happen. Export/Backup your Identity Safe data.