Norton Internet Security / Norton AntiVirus

[Sealtortie]

Hi Subash

I've done as requested, which took a while(!) but when I try and open NSI from my desktop or the menu, the below error occurs;

Regards

S

[SUBASH_PRABU Symantec Employee]

Hi

   Are you able to see the Norton IS icon at the bottom right?

If you don't have the icon at the bottom right, then please use the Norton Remove and Reinstall tool. I think the Norton files where caught in a Bad cluster location of the Hard drive and the Check disk fixed the bad cluster that might have made the files not functioning properly. So once you use the R&R tool the Old files where removed and new files where created and that will sort the problem out for you.

[Sealtortie]

Hi Subash

No, I don't have the NIS icon on the bottom right hand side toolbar.

If I do the Remove & Reinstall will I lose my data from Identity Safe?

Also, to do the R&R, do I do a straight uninstall from my Windows Control Panel and then re-load with my disk? Or is there another way of doing this?  Also, by uninstalling and reinstalling, will NIS be clever enough to realise that I have freed up one of my 3pc licenses?

regards

S

[SUBASH_PRABU Symantec Employee]

Yup fortunately all positive answers to your Question. ID-safe will be recognized. Using R&R will download the uptodate version of NIS, so using R&R have the upper hand over normal Removal. Also NIS will certainly realize that it's the same computer, not to worry.

[Sealtortie]

Hi Subash

I downloaded Norton R&R and got this 1st error message;

So I clicked on "here" for more info and got the following 2nd error message;

I have left this error on my screen until I hear back from you.

regards

S

[SUBASH_PRABU Symantec Employee · Accepted solution]

Hi S

     Please do a Reset of your Internet Explorer and then try to download the Norton Remove and Reinstall Tool. 

IE Reset: Close all the Internet Explorer Windows--> click Start --> type inetcpl.cpl hit enter--> Advanced (Tab) --> Reset (at the bottom)

[Sealtortie]

Hi Subash!

Well!  You finally did it!

I just want to say a HUGE THANKYOU !!! for helping me, I would never have done it without you, and also kept my Identity Safe data in tact :-)

I will recommend this site to my friends if they ever need any help.

I'm just running a full scan to ensure everything is now OK,

Once again, THANKYOU for your patience and help, you STAR !!! :-)

Kind Regards

S

[SUBASH_PRABU Symantec Employee]

Hi S

     I'm very glad to hear that the Problem has been sorted out... I really appreciate your patience because we face issues regularly, but you really did an amazing job by keeping your patience intact and also by following the instructions.

Regards

Subash Prabu