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Visitor
infosecurity
Posts: 7
Registered: ‎09-18-2010

Norton Internet Security Online not showing up

my norton internet security online dashboard is not showing up. it has been like this for a couple days now. i looked in control panel > add / remove programs and it was last used on 11/14/2010 at 6pm-ish at last check. the icon is on my desktop and when i click on it to load it does not pop up for me to view the dashboard or any of the norton internet security functions. the Windows Task Manager shows ccApp.exe and ccSvcHst.exe as running but the dashboard is either hidden from my view or something else. Windows Security Center shows Norton Internet Security Online is currently ON (firewall), and virus protection ON. Windows Update is updated. Microsoft Security Essentials is updated. SpywareBlaster is updated. Spybot is updated. i am concerned about LiveUpdate, et al control.
Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Norton Internet Security Online not showing up

Try restarting the pc. Sometimes if you click on the window when nis is still working, it causes windows to think program not responding and close the gui. Try opening the program again and nothing will show. Restarting the pc often fixes this.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Regular Contributor
Mathew_Issac
Posts: 63
Registered: ‎06-15-2010

Re: Norton Internet Security Online not showing up

If you have Norton Internet Security 2011 , please follow the online knowledge base.

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100806142224EN

 

If you have Norton Internet Security 2010, please follow the knowledge base article.

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100303105458EN