Norton Internet Security / Norton AntiVirus

[MistWing]

I was running a scan when I received the following error message:

"Norton Internet Security has encountered an internal program error.  0x800706BE"  (at the bottom of the dialog box is 3038,107)

I clicked on the link to go to the knowledge base, and received a blank web page.

I tried to chat with Symantec and the chat session crashed

I tried to e-mail Symantec and all appropriate topics directed me to Chat.

So, can anyone here help me, either with this problem?

Thanks

MistWing SilverTail

[Rohit1gupta]

Pls try rebooting comp and scan again, notify the results.

[MistWing]

Well, I just finished re-booting and re-running the scan.  Same results, including the same error message.  However, I did pay more attension to things this time and I have some additional information.

The scan in question was a Full Scan.  A Quick Scan passed with no problems.  The Full Scan failed at about the same place.  I can't be certain if it was on the same file or if it was just close to that area.

Additionally, once the failure occured, Norton locked up.  A reboot is just about manditory

MistWing SilverTail

[Rohit1gupta]

Seems like an infection targeting symantec.

Try malwarebytes, dl from http://www.malwarebytes.org/

Install it and update it.

Run and remove all infections it catch.

Reboot and ur pc will  b fine. 

[delphinium Norton Fighter]

This problem has come up on prior occasions under 3038,107.  Some of these threads might provide some help.

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=6286&query.id=1024...

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=3822&view=by_date_a...

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=6323&query.id=1025...

Read through some of the issuesand recommendations and see if anything works for you.  Some fixes have been malware related, some have been specific file problems, and some have been conflicting software problems.

Let us know.