07-28-2012 12:06 PM
The fix here was to run ComboFix.exe found at:
When you run it you should have a lot of patience like 2 hours of patience - You must disable Norton Internet Security first though.
This worked at least in my case and I extend this solution to all who suffer the inability to obtain Microsoft Updates
on their Windows XP machines.
Oh and here is more Norton Internet Security genious. It supposedly fixed something after I already did with ComboFix.exe except what does this mean:
Norton Internet Security
Error: 0, 0
Microsoft Windows XP
Norton Autofix Results: 1 item(s)
Installation :: Success
Anyone who can deceifer this awful detailed message reply with with an english explanation becuase its rubbish to me and I am pretty technical. Norton better wake up of it will lose my business. Also the support has gotten really lousy and I understand in addition to the lousy protection I now have to join an additional plan and pay more to speak to a human
and I do not mean that lousy fake , Nathan. Its realy an insult. I think Nathan should look like a robot since he acts like one.
Norton should really fix this and look into why ComboFix does something their software fails to do. I mean if suddenly
Microsoft Updates will not work and I can not get those updates something is severely wrong and my confidence with Norton Internet Security and its Security products is sadly shaken!!!!!
Granted I do not know what happened. When I left it it was running Norton Internet Security 2011,
however to log on a windows xp machine try to do Microsoft updates and be told I can not did not sit well with me especially
because I have a windows XP machine at home that works fine.
Bottom line - I fixed it but not because Norton Internet secuirty detected a problem and fixed it. Hardly
I downloaded, ComboFix.exe from bleepingcomputer's web site something I ordinarily do not do. How could Norton fail like this? Why does some fly by night Open Source solution fix things but all Norton Internet Security 2012 can do is tell me
everything is fine when I know it is not fine. I suggest Norton buy the source for ComboFix and add it to their software tools
I find all of this absurd especially considering my Mom's PC was protected by Norton Internet Security and clearly it failed her big time.
All I can say is Norton has a lot to anwer for. Just for this posting which may help other Windows XP users that Norton Internet Security failed to protect against can now know how to solve their problem
Just for this posting Norton should give me a free year of service instead of asking for more money to give service they should in the first place!
07-28-2012 01:30 PM
Just a few small things to comment on about your message.
The fact that you were able to get the problem fixed in a single step is great. Your experience isn't the norm.
Next is the assumption that any one security product will fully protect any computer at all times against every possible threat is unfounded and impossible.
Expecting free service for any length of time is also unfounded. The subscription you accepted when you purchased the product explains the terms of the agreement in detail.
Nathat in a bit of AI programming that does leave a lot to be desired. We usually recommend that users contact customer support when they need help.
To obtain the best possible protection please keep the opeerating system current and the security product also. Using the free version of Malwarebytes scanner or the one by Superantispyware can also help. They are Norton compatible and look at things a bit differently.
Keep us posted
07-28-2012 01:40 PM
I am really sorry to hear about your problem, but i have some questions, and hopefully you can answer them for us.
Do you use Norton Internet Security 184.108.40.206 (2011) or Norton Internet Security 220.127.116.11 (2012) version on your computer? or is it just wrong spelling
Did you have a threat Trojan/Backdoor/malware problem that NIS could not remove/fix by if self?
Did you have a another problem that made you download Combofix?
Why did you feel the need to download Combofix to your computer, Combofix is a very power tool to use, its NOT recommended at all to use this program , only if you have been instructed to use it, other wise do not use this program att all, it can baly damage your computer.
Let an expert decide if you have to use Combofix or not. I am NOT that person, i am only a volunteer who tries to help people on this forum.
Did the problem occur before or after that you run Combofix on your computer?
What i understand from the information you are providing us, that norton were able to correct the problem, or is that wrong?
I am having a hard time to understand what your problem is, beacause i do not understand what kind of problem you are having with NIS on the computer.
so if you can explain your problem more precise, then hopefully whe can help you to find a solution to your problem.
Try to reach out to Quads, he is the expert, but he is very busy helping others, so it can take a while before he can help you with your problem.
Thanks in advanced
07-28-2012 02:01 PM
Maybe I'm missing something, but from what I gather in OP the original problem was that Microsoft Update on a Windows XP machine would not work. I saw numerous instances where MS Update would "break" after installing a Service Pack. I remember this happened a lot after installs of large updates like SPs, or on some Patch Tuesdays when a large number of fixes were released. Microsoft released a fix for Windows Update problems (KB 943144) on its support website, and there's a "Fixit" tool you can run to diagnose and repair most common MS Update problems. It's an easier fix in Vista and Win 7 - if the updates fail, it will automatically give you a link to diagnose and fix the problem. But the key point here is that the issue in all cases I experienced was with Windows, not Norton or any other AV software and that may well be (rather, have been) the case here. Understand when systems don't behave like their supposed to, the first instinct is to suspect malware, and the first course of action is to round up the usual suspects - mainly, the AV software. But if the case is really the OS, AV software fixes usually aren't going to help.
In any case, glad the OP's problem is fixed, and regret the displeasure with Norton. Don't know what to say about ComboFix other than it has the potential to wreak havoc on a system and cause more problems than fixes. It's not for the faint of heart; I'm pretty savvy, but I won't touch ComboFix without expert malware removal supervision - or a lot of other tools for that matter.