Norton Internet Security anti virus 2005 & IE7

cowchipstuff · ‎05-01-2008

First, I acknowledge that using 2005 might not be the best, but it works for me and my computer suffers no performance problems. I used 2007 but couldn't deal with the speed degredation. That said, when I upgraded to IE7 I lost my ability to configure my Anti Spam in 2005. I get a script error associated with the options.dll creating a page called option.htm. I've traced the problem to niscmnht.dll which for some unexplained reason doesn't validate IE7. IE6 and back but not IE7. A friend of mine went into chat with tech support and was told a fix was coming. I went into chat with tech support, and they deinstalled and reinstalled 2005 and made no mention of the niscmnht.dll (I figured out the issue after my chat session).

Anyway I have three questions that I hope someone can answer for me. Is Norton actually working on a fix for 2005 to recognise IE7 and if so, when. If not, does anyone know of anyone who has found this issue and modified niscmnht.dll to recognise IE 7. I love Norton products but don't like being bullied into an upgrade that doesn't work well for me and my situation.

PapauZ · ‎04-08-2008

cowchipstuff wrote:
Anyway I have three questions that I hope someone can answer for me. Is Norton actually working on a fix for 2005 to recognise IE7 and if so, when. If not, does anyone know of anyone who has found this issue and modified niscmnht.dll to recognise IE 7. I love Norton products but don't like being bullied into an upgrade that doesn't work well for me and my situation.

The old versions of norton product's GUI was built on IE's HTML engine. In IE7 it was changed dramatically then the previous one, and that's the problem you get errors with it.

The 2007 version, as you mentioned was not the best update symantec done... But I think you should give a try for the 2009 version. It has a fully new GUI engine, uses much less memory than the previous one, has some really advanced technologies built in... etc.

I suggest you to download the trial of it from here (http://nct.digitalriver.com/fulfill/0184.077), and if you like it, you can buy a (or if you have, use your) subscription for it.

Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v20.3.1.22, Norton Utilities 16

Floating_Red · ‎05-30-2008

What O.S. are you using?

PapauZ wrote:
cowchipstuff wrote:
Anyway I have three questions that I hope someone can answer for me. Is Norton actually working on a fix for 2005 to recognise IE7 and if so, when. If not, does anyone know of anyone who has found this issue and modified niscmnht.dll to recognise IE 7. I love Norton products but don't like being bullied into an upgrade that doesn't work well for me and my situation.
The old versions of norton product's GUI was built on IE's HTML engine. In IE7 it was changed dramatically then the previous one, and that's the problem you get errors with it.
The 2007 version, as you mentioned was not the best update symantec done... But I think you should give a try for the 2009 version. It has a fully new GUI engine, uses much less memory than the previous one, has some really advanced technologies built in... etc.
I suggest you to download the trial of it from here (http://nct.digitalriver.com/fulfill/0184.077), and if you like it, you can buy a (or if you have, use your) subscription for it.

Just want to add to this: Norton Internet Security 2009 is so, so light on the system - barring a few bugs - that you do not even notice that it is there, as some Users have put it. I would Highly-Recommend Buying N.I.S. 2009 (not you, PapauZ, but cowchipstuff).

Tuesday, May 14, 2013: The Symantec THREATCON was Changed to Level 2: Elevated - Microsoft "Patch Tuesday" | Sunday, May 05, 2013: Microsoft Internet Explorer 8 Zero-Day Vulnerability (Update Released)

cowchipstuff · ‎05-01-2008

XP SP3

Floating_Red · ‎05-30-2008

cowchipstuff wrote:
XP SP3

Your computer is Compatible for N.I.S. 2009, so I would Highly-Recommend you get the Trail to see if you like it. I would Recommend Buying it. :) You may follow these Instructions (below) to Upgrade.

Upgrading instructions for Norton 2005 Products and Earlier:

01. Buy Norton Internet Security or Norton AntiVirus from the symantec Online Store or from a well-known computer shop.

02. If you buy from the symantec Online Store "Download", Save the Download on your Desktop.

03. Dis-connect from the Internet.

04. Go to Add/Remove.

05. Locate "Norton Internet Security (Symantec Corporation)" and click on "Remove".

06. Follow the instrctions and, when asked to, re-start your computer.

07. Locate to Add/Remove upon start-up.

08. Click on LiveUpdate and "Remove" and any other LiveUpdate.

09. If requested, re-start your computer.

10. Double-click on the Saved N.I.S./N.AV. File on your Desktop, or, if you have the Disc, insert it now.

11. Follow the instructions.

12. Open Norton Internet Security or Norton AntiVirus and "Run [Norton] LiveUpdate" manually.

13. It is now Safe to Connect to the Internet again.

14. If you notice things not running right with N.I.S. 2009/N.AV. 2009, it may be a bug; please Post them here [in the Forum].

15. If you have Other Norton Products, then you can re-install LiveUpdate, or, if you have Used the N.R.T., you can re-install your Other Norton Product(s); if you do not have the Disc, then you can re-download it via the Trailware. Norton SystemWorks users have had a "Patch" Released so that Updates are received through Norton LiveUpdate, i.e. your Norton Internet Security 2009 Product. 16. If you have problems un-installing/installing, then use the Norton Removal Tool.

17. Save your Product Key (www.mynortonaccount.com; http://service1.symantec.com/SUPPORT/custserv.nsf/docid/20020610105504925?Open&src=symsug).

Message Edited by Floating_Red on 01-18-2009 08:36 PM

Tuesday, May 14, 2013: The Symantec THREATCON was Changed to Level 2: Elevated - Microsoft "Patch Tuesday" | Sunday, May 05, 2013: Microsoft Internet Explorer 8 Zero-Day Vulnerability (Update Released)

yogesh_mohan · ‎07-29-2008

Hi,

I think, there is already a patch released for the compatability of IE7 and Norton 2005 products. Run the LiveUpdate repeatedly until you see the message that no more updates are available.

You can try to reinstall Microsoft Windows Script. Click the link for Microsoft Windows Script 5.7 for your version of Windows.

Windows Script 5.7 for Windows XP

Yogesh

cowchipstuff · ‎05-01-2008

Unfortunately the script installer won't allow me to install this. It says SP3 files are newer, no need to install. As to the upgrade trial, I installed in on a test machine. It seems to be running OK but my subscription for 2005 has 9 months left so paying 59 bucks just doesn't fit right now.

yogesh_mohan · ‎07-29-2008

Hi cowchipstuff,

If you have details of your Norton 2005 product(Serial Number/Account ID/Product Key), contact the Symantec Customer Services using this LINK - Chat will be a better option. CONFIRM whether they can transfer/add the remaining 9 months subscription of Norton 2005 program if you go ahead with purchasing Norton Internet Security 2009. If they can, purchase NIS 2009 and activate the trialware(which you have currently installed) using the new Product Key that you have got along with the purchase. Then contact the Symantec Customer Services again to add the remaining subscription from your existing Norton 2005 program to Norton 2009 program. When you purchase Norton 2009 program, you will get the subscription of 1 year along. Thus, you will have 1 year + 9 months subscription( from Norton 2005 product) for your NIS 2009 program.

If they can't add the remaining subscription of Norton 2005 to NIS 2009, you don't have much choices left, need to reinstall Norton 2005. Then wait for your subscription to end and purchase the latest product(Upgrade) available.

Let us know what happens.

Yogesh

cowchipstuff · ‎05-01-2008

It would be so much easier if Norton would just fix the 2005 product. At the time of introduction of the beta of IE7 the 2005 product was about 2 years old. I'd complain but not sure who to complain to.