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Newbie
m_archer92
Posts: 5
Registered: ‎01-12-2009

Norton Internet Security has encountered an internal program error

Whenever I run a scan with Norton Internet Security 2009, it stops half-way into the scan, and tells me "Norton Internet Security has encountered an internal program error." and Windows gives me an error screen saying "Symantec Service Framework has stopped working."

 

Screenshot of Situation

 

After I have gone through these two errors, the scan says "The scan encountered an error." and stops immediately. Then I close the windows, and try to open the Norton Control Panel again. It does not open, at all. Yet, the Norton tray icons still remain, and the Norton Home sidebar utility remains.

 

My Specs:

HP Pavilion SE

Windows Vista Home Premium x64

5GB of RAM

 

I am using the Norton Internet Security 2009 that came pre-installed on the system.

I also have another computer, a Dell Inspiron E1505 running Windows XP Media Center 2005, that does not experience this issue.

 

I read another thread where a guy was having this same problem, but did not report on the "Norton Internet Security has encountered an internal program error" part of it; I am not sure if this situation is identical to his or not.

The accepted solution was to: "...Uninstall and wait for the updated release."

 

Well, I don't want to have to uninstall, if I don't have to.

Windows Vista is already hard enough to work with as it is.

 

So, if the only working solution is to uninstall it, I will probably just use Norton 360 v2.0 and never get Norton Internet Security again.

 

Thanks.

-Matt

Stu Rootkit Eradicator
Rootkit Eradicator
Stu
Posts: 5,210
Registered: ‎04-08-2008

Re: Norton Internet Security has encountered an internal program error

Are you sure you are completely updated? There have been some upgrades for this issue
"All that we are is the result of what we have thought"
Regular Contributor
malwareman
Posts: 206
Registered: ‎01-04-2009

Re: Norton Internet Security has encountered an internal program error

According to the screen shot that NIS 2008 not 2009. Also Ad-Aware uses a backround service and the program itself it usless in todays world. Try upgrading to NIS 2009 and uninstall Ad-Aware.

 

 http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/select_product.jsp?site=nu...

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton Internet Security has encountered an internal program error

Hi Matt,

 

First run LiveUpdate repeatedly from Norton 2008 program until you see the message that no more updates are available. Then disable the scan in active program files and compressed files. When the file is active ,that is when it is in use it will be difficult to scan as it may affect the applications. Now if a compressed file in damaged,Norton modules will not be able to decompress it and then run a scan. So disabling them will help you to complete the scan.

Please delete the temporary windows files and prefetch folder, then check for the issue.
1. Click Start > Run.
2. Type %temp% and click OK.
3. The Windows Temporary folder will open up.
4. Delete all files and folders present there. You may not be able to remove all files as some may be currently used by Applications running in your computer.
5. Restart the computer and delete the remaining files.
6. Navigate to C:\windows\prefetch folder and delete the files present there..

Then try to run a scan. If the scan again fails, make a note of the file(location of the files) at which Norton program gives the error message.Let us know the results.

 

Yogesh

Newbie
m_archer92
Posts: 5
Registered: ‎01-12-2009

Re: Norton Internet Security has encountered an internal program error

There is an upgrade available. And I guess it might be 2008, the sticker on the box said 2009. Oh well.

Anyway, I am getting the upgrade for 2008 right now.

 

(How can I check the difference between NIS 08 and 09?)

 

I'll get back after I finish upgrading.

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton Internet Security has encountered an internal program error

Hi,

 

To find which version you are using, kindly refer to this Symantec Support Article.

 

Yogesh

Newbie
m_archer92
Posts: 5
Registered: ‎01-12-2009

Re: Norton Internet Security has encountered an internal program error

I have NIS 2008. Thank you very much for that helpful piece of information.

I am going to use the NIS 2008 upgrader, and see how that works.

Newbie
m_archer92
Posts: 5
Registered: ‎01-12-2009

Re: Norton Internet Security has encountered an internal program error

The NIS upgrader only upgrades me to 2009, which I do not want.

I found out that the scan crashes when it is scanning any directory within the Unreal Tournament 3 program files folder. I am going to try uninstalling and scanning. If it doesn't crash when I don't have Unreal Tournament 3 installed, I am going to see if there may be a patch to fix that.

 

--Any suggestions?

Newbie
m_archer92
Posts: 5
Registered: ‎01-12-2009

Re: Norton Internet Security has encountered an internal program error

I used my HP restore program to re-install the Norton Internet Security 2008 OEM.

I watched the entire scan, and it crashes while scanning any directory within \Program Files (x86)\Epic Games\Unreal Tournament 3\

And then, upon discovering that, I uninstalled UT3. Haven't had a problem since.

 

Any reason as to why this could be happening?

delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: Norton Internet Security has encountered an internal program error

Is there an update/patch for the game?
Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain