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Contributor
Vision4
Posts: 12
Registered: ‎10-03-2012

Norton Internet Security is blocking Google Chrome

Hi there,

 

For the past day I have been unable to access the internet using Chrome. No matter what site I try, it fails to load the page. I checked with FireFox to have every page I try load successfully. Upon disabling the Smart Firewall and Auto-Protect, I was able to load the pages in Chrome. Not sure why this came about all of a sudden as I don't believe I updated anything on my laptop. I have also tried disabling extensions and clearing my cache, history and cookies.

 

Something else that had me confused was the fact that I had no problems whatsoever with Chrome on my desktop, which has the same Norton as my laptop as we bought multiple licenses.

 

If I could please get some help that would be great.

 

Thank  you.

 

 

Symantec Employee
madhan
Posts: 22
Registered: ‎12-10-2008

Re: Norton Internet Security is blocking Google Chrome

Hello,

 

Check the access for google chrome application here   Settings->SmartFirewall->Program Control->Configure.

 

If its block/auto , change it to Allow and veriy the connectivity.

 

Thanks.

Contributor
Vision4
Posts: 12
Registered: ‎10-03-2012

Re: Norton Internet Security is blocking Google Chrome

Hi there,

 

Still nothing.

 

Thanks.

 

Newbie
johnzworld
Posts: 1
Registered: ‎10-05-2012

Re: Norton Internet Security is blocking Google Chrome

[ Edited ]

I have a similar problem with Google Chrome.  Since installing the latest version of Norton Internet Security Google Chrome only displays a medium grey page, I cannot even access my favourites, history or google chrome tools.  I tried the solution posted above and it had no effect.

Contributor
gdiloren
Posts: 24
Registered: ‎09-09-2012

Re: Norton Internet Security is blocking Google Chrome

I have Norton 360 and only experienced occasionnal blocking upon a sandboxed Chrome which crasshed, but otherwise it's ok! I suggest you erase your chrome apllication in your FW settings (my Chrome is set to "Auto", but just erase it!) in program settings. Then launch your chrome browser, it should be ok!!!:cathappy:

Contributor
Vision4
Posts: 12
Registered: ‎10-03-2012

Re: Norton Internet Security is blocking Google Chrome

It's been almost 5 days and no Symantec help. Wonderful.

 

Anyways, it has been a huge pain to have to copy and paste URLs from Chrome to FireFox.

 

Thank you , I'll try what you say.

Contributor
Vision4
Posts: 12
Registered: ‎10-03-2012

Re: Norton Internet Security is blocking Google Chrome

SO FAR the above solution has been working, thanks!

 

I would still love for a Symantec employee to reply. I thought maybe they were off for Thanksgiving but I doubt they follow the Canadian holidays.

 

 

Contributor
Vision4
Posts: 12
Registered: ‎10-03-2012

Re: Norton Internet Security is blocking Google Chrome

Am I EVER going to get a Symantec employee? The other solution no longer works. Chrome no longer opens.

Gayathri_R
Posts: 1,338
Topics: 109
Kudos: 120
Solutions: 14
Registered: ‎04-12-2011

Re: Norton Internet Security is blocking Google Chrome

Hi Vision4,

 

I have sent you a Private Message ( PM.gif ). Please take a look at it when time permits.

 

Thanks!

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Contributor
Vision4
Posts: 12
Registered: ‎10-03-2012

Re: Norton Internet Security is blocking Google Chrome

I appologize for the impatience, I will look at the PM now.

Thank you.