03-18-2012 12:22 PM
So I bought the 2011 version of Norton Internet Security. It gave me 3 downloads for 3 different computers.
I loaded my computer and then a second one. I no longer have access to the second computer. Can i remove it through "my account" or another way? And if I can't, if I re-new to the version 2012 do they change the product key,so that it doesn't automatically renew on the 2nd computer? Or do I need to bail out and start a new account?
Solved! Go to Solution.
03-18-2012 12:34 PM
Hello helpmewiththis and welcome to the Community. I hope I can give you the correct information, to solve your problem. I think the easiest and quickest method to get that second user back, is to contact the On-Line Chat support and tell them about your second user and they should reset your account. I think as long as you have a valid subscription to NIS, you should be able to upgrade to the newer NIS2012 version for free and shouldn't lose any subscription days. I hope this answers your question and if you would, would you come back and let us know if it helps?
03-18-2012 01:56 PM
If I guess at the situation it would something like you sold your 2nd computer and now your license is expiring. If you renew your subscription you will be using the same key. If you buy a new copy of 2011 or 2012 you will be applying a new key to an expired or expiring subscription. Therefore the 2nd computer will not be able to take advantage. You cannot yourself remove the license on the 2nd machine but technically the 2nd machine no longer has a valid license. It would have been better of course to uninstall any licensed software before the machine came out of your control.
Normally I would say dont worry because until you use your 3rd license and then want to use the 2nd PC license for another machine you do not have an issue. But renewing would not be the way to go if you wanted clarity.