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GeppettoD
Posts: 1
Registered: ‎03-23-2012

Norton Internet Security will not uninstall

I have been having an issue today where my display drivers were crashing. Upon fixing them, I began getting a message that my AV was turned off. I could not turn it on, open the program, or get any further than the 'Do you trust this publisher' dialog box.  In an attempt to manually uninstall and reinstall ( the norton uninstall tool available online did nothing), nothing happens. I've deleted the program from the program list and the start menu list, but it is still listed in the control pannel as being on my computer. Restarting has no effect. 

 

OS is Windows 7 Home

dickevans
Posts: 11,774
Registered: ‎04-08-2008

Re: Norton Internet Security will not uninstall


GeppettoD wrote:

I have been having an issue today where my display drivers were crashing. Upon fixing them, I began getting a message that my AV was turned off. I could not turn it on, open the program, or get any further than the 'Do you trust this publisher' dialog box.  In an attempt to manually uninstall and reinstall ( the norton uninstall tool available online did nothing), nothing happens. I've deleted the program from the program list and the start menu list, but it is still listed in the control pannel as being on my computer. Restarting has no effect. 

 

OS is Windows 7 Home


Welcome,

Have you tried running the NOrton Power Eraser from the safe mode w/networking? It's here: http://us.norton.com/support/DIY/index.jsp

This should not corrupt your Norton programs but it is agressive.

Let us know what happens.

Dick
Win7x64 SP1 current NIS V21
dickevans
Posts: 11,774
Registered: ‎04-08-2008

Re: Norton Internet Security will not uninstall

You might also want to use the Norton Removal Tool found here: http://www.symantec.com/nrt/

Dick
Win7x64 SP1 current NIS V21