Norton Internet Security / Norton AntiVirus

[jayjay53]

Im on windows 7  my Norton 360 has just expired on 26th Oct, I bought  Norton internet security 2010 I now I have used a CD to install.  But it flags up windows did not find antivirus software on this computer, also Action centre detected Network Access Protection agent service is not running and Virus protection not found. please can you help

[huwyngr Norton Fighter]

JJ,

Hang on for the cavalry! And don't worry.

Firstly installing from a 2010 disk will have given you a very very old version of Norton Internet Security since the CDs are as first issued back in August 2009. But your KEY is valid for a free upgrade to the current version of NIS 2011 which you can install on top of your NIS 2010. I am not even sure that that early version of 2010 is correct for WIndows 7 unless updated.

Secondly what you are getting about no AV protection is probably just Microsoft Windows being parochial and may even correct itself when you get the latest version of NIS 2011.

And the good news is that you can download a full copy of NIS 2011 without charge if you go to:

New NIS 2011:

Click on this link -- NIS 2011This will download a single file of around 90MB which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!

Click on this link -- NIS 2011 Netbook Edition if you want the Netbook Edition of NIS 2011 -- the KEYs are not interchangeable between the two versions of NIS.

When you start the download -- it's about 90NB -- chose Save and not Run and note where you save it to so you can locate it.

When you begin the actual install process it is a good idea to right mouse click on the file name and choose Run as Administrator.

But wait for recommendation on what you should do about having had N360 and NIS 2010.

Could you please describe how you removed N360 prior to installing NIS 2010

Thanks

[delphinium Norton Fighter]

If the user installed NIS over top of N360, he will need to try to remove n360 via add/remove and also NIS via add/remove.  Following that, whether it is successful or not, the user will need to run the removal tool, reboot, run it again, reboot and install from one of Huwyngr's links.

Download both the installer and the removal tool, disable your internet connection, and perform the above operations.  Reconnect to activate and update when done.

Let us know how it goes.

[Tywin7]

But don't forget to back up identity safe before you uninstall nis.